Survey-based personas for a target-group-specific consideration of elderly end users of information and communication systems in the German health-care sector
Survey-based personas for a target-group-specific consideration of elderly end users of information and communication systems in the German health-care sector
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DOI：
10.1016/j.ijmedinf.2019.07.003
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发表时间：
2019-12-01
影响因子：
4.9
通讯作者：
Mertens, Alexander
中科院分区：
文献类型：
--
作者：
Schaefer, Katharina;Rasche, Peter;Mertens, Alexander
背景：在包括德国在内的许多国家，老年人的人数不断增加，而可提供照顾的人却越来越少。解决这个问题的一种方法是开发新的医疗援助和监测系统，由老年人自己操作，例如在家庭aftercare system.Objective：一组8个数据为基础的人物角色的最佳实践approaches.Method的发展：“人物角色”是一个整体的方法，以用户为中心的设计方法。他们通过引入原型用户组来解决个人用户行为知识不完整的问题。因此，人物角色可以在开发的早期阶段使用，以提高开发人员对老年人的需求，技能和能力的认识。人物角色也是一种具有成本效益的方法，可以快速轻松地访问。为了保证代表性的人物角色的发展需要发生在一个强大的数据集的基础上，一定的用户group.Results：本文提出了数据驱动的发展的八个人物角色。应用数据集来自一项针对德国老年人使用信息和通信技术的全国性问卷研究。结果将在最佳practice.Conclusion方面提出：综上所述，基于调查的老年最终用户的人物角色可以在创新设备的研究和开发中发挥重要作用。
Background: In many countries, including Germany, older people are increasing in numbers, while fewer caregivers are available. A way to address the problem is to develop new medical assistance and monitoring systems that are operated by the elderly on their own, e.g. in-home aftercare systems.Objective: The development of a set of eight data-based personas in terms of a best practice approach is presented.Method: "Personas" are an integral method of the user-centered design approach. They address the problem of incomplete knowledge of individual user behaviour by introducing archetypal user groups. Thus, personas can be used at an early stage of development to raise the awareness of developers to the needs, skills, and abilities of the elderly. Personas are also a cost-effective method and quickly and easily accessible. In order to guarantee representativeness the development of personas needs to occur based on a robust data set of a certain user group.Results: This article presents the data-driven development of eight personas. The applied data set results from a nationwide questionnaire study on the elderly's use of information and communication technology, out of elderly people in Germany. The results will be presented in terms of best practice.Conclusion: To conclude, survey-based personas of older end users can play an important role in the research and development of innovative devices.Application: The personas presented in this paper can be used in research and development to raise awareness of the needs and demands of end users.