Reconsidering the Virtual Workplace: Flexible Support for Collaborative Activity
Reconsidering the Virtual Workplace: Flexible Support for Collaborative Activity
复制标题
重新考虑虚拟工作场所：对协作活动的灵活支持
DOI：
10.1007/978-94-011-0349-7_6
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发表时间：
1995
期刊：
影响因子：
--
通讯作者：
A. Sellen
中科院分区：
文献类型：
--
作者：
C. Heath;P. Luff;A. Sellen
尽管对媒体空间的设计和开发进行了大量的研究，但虚拟工作场所未能实现其早期的承诺。在本文中，我们认为媒体空间的设计和部署中出现的一些问题源于他们缺乏协作工作的概念。根据我们自己对视频连接的研究，结合对现实环境中工作和互动的分析，我们考虑了重新配置媒体空间的方法，以便为组织环境中的协作提供更令人满意的支持。[电话的未来将意味着]……这正是社会的重组——在这样一种状态下，每一个人，无论多么与世隔绝，都可以随时号召社会上的其他每一个人，来避免没完没了的社会和商业纠纷，不必要的往返，失望，延误，以及无数大大小小的不幸和烦恼，在目前的条件下，这些事情已经使生活变得繁重和令人不满意了。（《科学美国人》1880年第16页）这是一件很有趣的事情，每一个新的物体都成为我们重新看到我们在任何地方看到的东西的机会；看到人们的丑恶或善良，以及所有其他的，当他们在电话里做这个最初的技术工作时。因此，技术设备是在国内与世界其他国家一起制造的。这是一件常规的事情，这是技术官僚梦想失败的根源，只要我们引入一些神奇的新通信机器，世界就会改变。发生的情况是，物体是在家里制造的，在世界上有它已经拥有的任何组织。（萨克斯，1972年[1992]第548页）
Despite the substantial corpus of research concerned with the design and development of media space, the virtual workplace has failed to achieve its early promise. In this paper, we suggest that a number of problems which have arisen with the design and deployment of media space, derive from their impoverished concept of collaborative work. Drawing from our own studies of video connectivity, coupled with analyses of work and interaction in real-world settings, we consider ways in which we might reconfigure media space in order to provide more satisfactory support for collaboration in organisational environments.[The future of the telephone will mean]...nothing less than a reorganisation of society — a state of things in which every individual, however secluded, will have at call every other individual in the community, to the saving of no end of social and business complications, of needless goings to and fro, of disappointments, delays, and a countless host of great and little evils and annoyances which go so far under present conditions to make life laborious and unsatisfactory. (Scientific American, 1880 p.16)That’s a funny kind of thing, in which each new object becomes the occasion for seeing again what we see anywhere; seeing people’s nastinesses or goodnesses and all the rest, when they do this initially technical job of talking over the phone. The technical apparatus is, then, being made at home with the rest of our world. And that’s a thing that’s routinely being done, and it’s the source for the failures of technocratic dreams that if only we introduced some fantastic new communication machine the world will be transformed. Where what happens is that the object is made at home in the world that has whatever organisation it already has. (Sacks, 1972 [1992] p. 548)