I/S ATTITUDES - TOWARD THEORETICAL AND DEFINITIONAL CLARITY
I/S ATTITUDES - TOWARD THEORETICAL AND DEFINITIONAL CLARITY
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DOI：
10.1145/65766.65768
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发表时间：
1988-09-01
期刊：
影响因子：
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通讯作者：
GOODHUE, D
中科院分区：
文献类型：
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作者：
GOODHUE, D
人们早就认识到需要衡量信息系统和执行进程的“成功”或效力。与成功相关的各种结构已经被提出，如用户态度，使用，性能和价值。态度建构在理论上和操作上都受到了极大的关注。本文着重于需要一个令人信服的理论模型，一方面连接系统或政策和用户的态度，用户的态度和性能或价值。使用工作满意度的研究作为一个参考学科，了解态度和性能之间的关系，I/S的态度，信念和性能的模型。该模型表明，性能受到任务需求与I/S环境功能之间的对应或“匹配”的影响。此外，建议区分信仰和态度。虽然满意度最好通过测量态度来确定，但任务和功能之间的对应关系最好通过测量信念来确定。该模型对未来研究的影响进行了讨论。
There has long been a recognized need to measure the "success" or efficacy of information systems and the implementation process. Various constructs related to success have been suggested such as user attitudes, use, performance, and value. The attitude construct has received a great deal of attention for both theoretical and operational reasons. This paper focuses on the need for a convincing theoretical model linking systems or policies and user attitudes on the one hand, and user attitude and performance or value on the other. Using job satisfaction research as a reference discipline for understanding the relationship between attitudes and performance, a model of I/S attitudes, beliefs, and performance is developed. This model suggests that performance is affected by the correspondence or "fit" between the task requirements and the functionality of the I/S environment. In addition a distinction between beliefs and attitudes is recommended. While satisfaction might be best determined by measuring attitudes, the correspondence between task and functionality is best determined by measuring beliefs. The implications of this model for future research are discussed.