Managerial and Organizational Discourses of Workplace Bullying.
Managerial and Organizational Discourses of Workplace Bullying.
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工作场所欺凌的管理和组织话语。
DOI：
10.1097/nna.0000000000000232
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发表时间：
2015
期刊：
影响因子：
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通讯作者：
deCastro,ArnoldB
中科院分区：
文献类型：
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作者：
Johnson,SusanL;Boutain,DorisM;Tsai,JennyH-C;deCastro,ArnoldB
目的：探讨医院护理单位管理者如何应对工作场所欺凌和组织政策。背景：虽然工作场所欺凌对组织来说代价高昂，但护士反映管理者对这个问题的解决并不一致。方法：本研究采用语篇分析方法对访谈数据和政策文件进行分析。结果：管理者和政策文件对欺凌类型行为的标签方式存在差异，并讨论了员工和管理者的角色和责任。政策没有明确规定管理者应该如何应对职场霸凌。结论：这些差异可能会导致管理差异，而不是政策批准的。政策措辞不明确也可能给管理人员提供不充分的指导，导致政策的不同执行。
OBJECTIVE:To explore how workplace bullying is addressed by hospital nursing unit managers and organizational policies.BACKGROUND:Although workplace bullying is costly to organizations, nurses report that managers do not consistently address the issue.METHODS:This study used discourse analysis to analyze interview data and policy documents.RESULTS:There were differences in the manner in which managers and the policy documents labeled bullying-type behaviors and discussed the roles and responsibilities of staff and managers. Policies did not clearly delineate how managers should respond to workplace bullying.CONCLUSIONS:These differences can allow management variation, not sanctioned by policy. Unclear policy language can also offer insufficient guidance to managers, resulting in differential enforcement of policies.