Audio Taping Simulated Patient Encounters in Community Pharmacy to Enhance the Reliability of Assessments
Audio Taping Simulated Patient Encounters in Community Pharmacy to Enhance the Reliability of Assessments
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DOI：
10.5688/aj7206136
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发表时间：
2008-01-01
影响因子：
3.3
通讯作者：
Benrimoj, Shalom I.
中科院分区：
文献类型：
--
作者：
Werner, Joel Benjamin;Benrimoj, Shalom I.
目标.评估录音模拟患者互动是否可以提高手动记录数据的可靠性，并导致更准确的评估。在3个月的时间内，1340模拟病人访问了社区药店。在遭遇之后，模拟患者收集的数据被转发给完成评级表的协调员。记录在表格上的数据后来与互动的录音带进行了比较。记录纠正情况，并对纠正原因进行编码。大约10%的病例需要纠正，导致药房总分发生10%-20%的变化。矫正前后评分差异有统计学意义。模拟患者访问的录音增强了数据完整性。由于模拟患者的记忆能力较差，大多数更正都需要进行。
Objectives. To assess whether audio taping simulated patient interactions can improve the reliability of manually documented data and result in more accurate assessments.Methods. Over a 3-month period, 1340 simulated patient visits were made to community pharmacies. Following the encounters, data gathered by the simulated patient were relayed to a coordinator who completed a rating form. Data recorded on the forms were later compared to an audiotape of the interaction. Corrections were tallied and reasons for making them were coded.Results. Approximately 10% of cases required corrections, resulting in a 10%-20% modification in the pharmacy's total score. The difference between postcorrection and precorrection scores was significant.Conclusions. Audio taping simulated patient visits enhances data integrity. Most corrections were required because of the simulated patients' poor recall abilities.