METHODS FOR MEASURING PATIENT SATISFACTION WITH SPECIFIC MEDICAL ENCOUNTERS
METHODS FOR MEASURING PATIENT SATISFACTION WITH SPECIFIC MEDICAL ENCOUNTERS
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DOI：
10.1097/00005650-198804000-00008
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发表时间：
1988-04-01
期刊：
影响因子：
3
通讯作者：
HAYS, RD
中科院分区：
文献类型：
--
作者：
WARE, JE;HAYS, RD
本文介绍了两项研究的结果，比较了衡量特定医疗经历的患者满意度的方法。其中一种表格采用从“非常满意”到“非常不满意”的六点反应量表（S6量表）；另一种则采用从“优秀”到“差”的五级量表（E5量表）。表格被随机分配给按服务收费 (N = 136) 和预付费护理系统 (N = 363) 的门诊患者，并在反应变异性、可靠性和有效性方面进行比较。在这两项研究中，E5 量表显示出更大的反应变异性，可以更好地预测患者是否打算在未来返回同一位医生、向朋友推荐该医生以及遵守医疗方案。可靠性令人满意，并且不同方法之间没有差异。讨论了结果对构建特定访问满意度评分量表的影响。
This paper presents the results of two studies that compared methods for measuring patient satisfaction with specific medical encounters. One form used six-point response scales ranging from “very satisfied” to “very dissatisfied”(S6 scale); the other used five-point scales ranging from “excellent” to “poor”(E5 scale). Forms were assigned randomly to outpatients in fee-for-service (N= 136) and prepaid systems of care (N= 363) and were compared in terms of response variability, reliability, and validity. In both studies, the E5 scales showed greater response variability and better predicted whether patients intended to return to the same doctor in the future, recommend the doctor to a friend, and comply with the medical regimen. Reliability was satisfactory and did not differ between methods. Results are discussed in terms of their implications for constructing visit-specific satisfaction rating scales.