Children's experiences with chat support and telephone support
Children's experiences with chat support and telephone support
复制标题
DOI：
10.1111/j.1469-7610.2008.02024.x
复制
发表时间：
2009-06-01
影响因子：
7.6
通讯作者：
Hermanns, Jo M. A.
中科院分区：
文献类型：
--
作者：
Fukkink, Ruben G.;Hermanns, Jo M. A.
为了配合通过互联网提供支持的更广泛趋势，许多儿童咨询和转介服务通常在传统电话服务之外引入在线聊天服务。对电话服务和荷兰 Kindertelefoon 的保密一对一在线聊天服务进行了比较研究。该设计包括简洁的预测试和后测试 (n = 902)。该研究还包括一项后续测试（n = 213），其中包括优势和困难问卷。在咨询 Kindertelefoon 后，孩子们的幸福感提高了，问题的严重性也降低了。聊天服务的结果比电话服务的结果稍好一些。后续调查显示，许多联系Kindertelefoon的孩子都存在比较严重的情绪问题。电话和网络支持都改善了孩子们的幸福感，减轻了他们感知到的问题负担。这项研究的结果强调了儿童帮助热线与心理健康和儿童福利服务机构之间需要加强合作。
In line with the wider trend of offering support via the Internet, many counseling and referral services for children have introduced online chat, often in addition to a traditional telephone service.A comparative study was conducted between the telephone service and the confidential one-on-one online chat service of the Dutch Kindertelefoon. The design included a concise pretest and a posttest (n = 902). The study also comprised a follow-up test (n = 213), which included the Strengths and Difficulties Questionnaire.Children experienced a higher sense of well-being and a reduced severity of their problems after consulting the Kindertelefoon. The results were slightly more favorable for the chat service than for the telephone service. The follow-up survey showed that many of the children who contact the Kindertelefoon suffer from relatively severe emotional problems.Both the telephone and the web-based support improved the children's well-being and decreased their perceived burden of problem. The results of this study underline the need for closer cooperation between child helplines and mental health and child welfare services.