Narrowing the communication gap in internationally distributed teams: the case of software-development teams in Sri Lanka and Japan.
Narrowing the communication gap in internationally distributed teams: the case of software-development teams in Sri Lanka and Japan.
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缩小国际分布式团队的沟通差距：以斯里兰卡和日本的软件开发团队为例。
DOI：
10.1057/s41291-021-00169-9
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发表时间：
2021
影响因子：
3.9
通讯作者：
G. P.
中科院分区：
文献类型：
--
作者：
Ebisuya;A.;Sekiguchi;T.;& Hettiarachchi;G. P.
在国际分布式团队（idt）中，地理上分散的子组之间的通信是相当具有挑战性的，因为他们的通信相对稀疏，并且严重依赖于电子媒体。在当前的研究中，我们采用了扎根理论的方法，并对斯里兰卡和日本的两个idt进行了深入的案例研究，以调查子群体之间发生沟通问题的原因以及如何解决这些问题。研究结果表明，虽然语言流畅性并不构成严重威胁，但由于团队没有形成一个共享的团队心理模型（TMM），因此团队会遇到沟通问题。我们的研究进一步表明，项目过程模型（PPMs）在idt中开发良好共享的项目管理模型中起着关键作用，而桥梁个体促进了潜在的过程。我们的研究结果通过关注PPM、TMM和桥梁个体在idt沟通过程中的作用，扩展了idt知识共享的视角。
Communication between geographically separated subgroups in internationally distributed teams (IDTs) is quite challenging because their communication is relatively sparse and relies heavily on electronic media. In the current study, we employed a grounded theory approach and conducted an in-depth case study of two IDTs with subgroups in Sri Lanka and Japan to investigate why communication problems occur between the subgroups and how these can be solved. The findings indicated that although language fluency did not pose a serious threat, the teams encountered communication problems because they did not develop a well-shared team mental model (TMM). Our study further revealed that project process models (PPMs) play a key role in developing well-shared TMMs in IDTs, and the underlying process is facilitated by bridge individuals. Our findings extend the knowledge-sharing perspective of IDTs by focusing on the role of PPM, TMM, and bridge individuals in the communication process in IDTs.