I've got a mobile phone too! Hard and soft assistive technology customization and supportive call centres for people with disability
I've got a mobile phone too! Hard and soft assistive technology customization and supportive call centres for people with disability
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DOI：
10.3109/17483107.2016.1167260
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发表时间：
2017-01-01
影响因子：
2.2
通讯作者：
Maxwell, Hazel
中科院分区：
文献类型：
--
作者：
Darcy, Simon;Green, Jenny;Maxwell, Hazel
目的：本文的目的是研究残疾人对移动技术平台、软件定制和技术支持服务的使用情况。残疾体验是通过参与者对技术的使用和社会参与来构建的。方法：采用定性和解释性研究设计，通过对残疾人、重要他人及其服务提供者进行三阶段观察和半结构化访谈。对成绩单进行分析，通过 PHAATE 的理论框架（政策、人力、活动、援助以及技术和环境）来检验研究问题。结果：分析揭示了三个新兴主题： 1. 参与度和活动； 2. 培训、支持和定制； 3. 推动因素、障碍和态度。结论：研究结果表明，对于大多数用户来说，移动技术增加了参与者的沟通和社会参与。然而，并非所有试点成员都如此，由于残疾类型、支持需求和支持服务的可用性而存在差异。大多数参与者、重要的其他人和服务提供商都认为参与者的信心、保障、安全和独立性有所改善。然而，一些重要人物和服务提供商的行为和态度限制了该技术的采用。
Purpose: The purpose of this article is to examine the use of a mobile technology platform, software customization and technical support services by people with disability. The disability experience is framed through the participants' use of the technology, their social participation. Method: A qualitative and interpretive research design was employed using a three-stage process of observation and semi-structured interviews of people with disability, a significant other and their service provider. Transcripts were analyzed to examine the research questions through the theoretical framework of PHAATE - Policy, Human, Activity, Assistance and Technology and Environment. Results: The analysis revealed three emergent themes: 1. Engagement and activity; 2. Training, support and customization; and 3. Enablers, barriers and attitudes. Conclusions: The findings indicate that for the majority of users, the mobile technology increased the participants' communication and social participation. However, this was not true for all members of the pilot with variations due to disability type, support needs and availability of support services. Most participants, significant others and service providers identified improvements in confidence, security, safety and independence of those involved. Yet, the actions and attitudes of some of the significant others and service providers acted as a constraint to the adoption of the technology.