The Relationship between Ombudsman, Government, and Citizens: A Survey Analysis
The Relationship between Ombudsman, Government, and Citizens: A Survey Analysis
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监察员、政府和公民之间的关系：调查分析
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
S. Walle
中科院分区：
文献类型：
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作者：
Steven Van Roosbroek;S. Walle
自20世纪60年代以来，监察员制度变得越来越流行。虽然有大量关于监察员的文献，但现有的研究很少把重点放在实际使用监察员服务的人身上。这篇文章考察了在比利时寻求监察员帮助的人，并询问监察员的干预是否对公民对政府和公共行政的信心产生了显著影响。基于对626名投诉人的三次调查，我们的分析表明，我们不应将比利时的监察员仅仅视为帮助公民的工具，而是他们还可以发挥“变革推动者”的作用，就公共行政中的问题提供早期警告。监察员在直接加强对政府的信任方面的作用充其量也是有限的。此外，申诉专员的投诉情况似乎有所歪曲；我们的
调查结果表明，社会弱势群体使用该机构的可能性较小。
textabstractSince the 1960s, ombudsmanship has become increasingly popular. Although there is a great deal of literature on ombudsmen, existing research rarely focuses on the people who actually use the ombudsman’s services. This article examines those who seek the help of ombudsmen in Belgium, and asks whether ombudsmen’s intervention has a noticeable effect on citizens’ confidence in government and public administration. Based on three surveys of 626 complainants, our analysis suggests that we should not see the ombudsman in Belgium as merely an instrument to help citizens but that they can also function as “change agents” and provide early warnings of problems in public administration. The role of ombudsmen in directly strengthening trust in government is limited at best. Furthermore, it seems that the profile of ombudsman complainants is skewed; our
findings indicate that the socially disadvantaged are less likely to use the institution.