Identifying Drivers of Overall Satisfaction in Patients Receiving HIV Primary Care: A Cross-Sectional Study
Identifying Drivers of Overall Satisfaction in Patients Receiving HIV Primary Care: A Cross-Sectional Study
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DOI：
10.1371/journal.pone.0042980
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发表时间：
2012-08-13
期刊：
影响因子：
3.7
通讯作者：
Giordano, Thomas P.
中科院分区：
文献类型：
--
作者：
Dang, Bich N.;Westbrook, Robert A.;Giordano, Thomas P.
目的：本研究旨在了解主要是低收入，少数民族人口的艾滋病毒初级保健患者的整体患者满意度的驱动因素。该研究的主要目的是确定1）有助于患者对所接受护理的总体满意度评价的组成经验，以及2）每个组成经验在解释患者对总体满意度评价方面的相对贡献。方法：我们对489名在德克萨斯州休斯顿的两个诊所接受艾滋病毒初级护理的成年患者进行了一项横断面研究，从1月13日到4月21日，2011.合格患者的参与率为94%。该调查包括15个关于护理体验各个组成部分的问题，4个关于提供者体验的问题和3个关于整体护理的问题。为了确保调查适合我们的诊所人群，并且组成体验的列表反映了患者突出的护理体验的各个方面，我们对主要提供者和诊所工作人员进行了深入访谈，并对患者进行了调查工具的预测试。结果：患者对其提供者的评价与他们的总体满意度相关性最强（标准化beta = 0.445，p
Objective: This study seeks to understand the drivers of overall patient satisfaction in a predominantly low-income, ethnic-minority population of HIV primary care patients. The study's primary aims were to determine 1) the component experiences which contribute to patients' evaluations of their overall satisfaction with care received, and 2) the relative contribution of each component experience in explaining patients' evaluation of overall satisfaction.Methods: We conducted a cross-sectional study of 489 adult patients receiving HIV primary care at two clinics in Houston, Texas, from January 13-April 21, 2011. The participation rate among eligible patients was 94%. The survey included 15 questions about various components of the care experience, 4 questions about the provider experience and 3 questions about overall care. To ensure that the survey was appropriately tailored to our clinic population and the list of component experiences reflected all aspects of the care experience salient to patients, we conducted in-depth interviews with key providers and clinic staff and pre-tested the survey instrument with patients.Results: Patients' evaluation of their provider correlated the strongest with their overall satisfaction (standardized beta = 0.445, p