Designing a Conversational Agent for Sexual Assault Survivors: Defining Burden of Self-Disclosure and Envisioning Survivor-Centered Solutions
Designing a Conversational Agent for Sexual Assault Survivors: Defining Burden of Self-Disclosure and Envisioning Survivor-Centered Solutions
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为性侵犯幸存者设计对话代理：定义自我披露的负担并设想以幸存者为中心的解决方案
DOI：
10.1145/3411764.3445133
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发表时间：
2021
期刊：
影响因子：
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通讯作者：
Joonhwan Lee
中科院分区：
文献类型：
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作者：
Hyanghee Park;Joonhwan Lee
性侵犯幸存者不愿向他人透露自己的故事，甚至出于心理、社会和文化原因避免报案。因此，会话代理（CA）作为潜在的顾问已经获得了很多关注，因为CA的特性（例如，匿名）可以减轻人与人交互（HHI）的各种困难。尽管有潜力，但很难为幸存者设计一个保护性行动，因为应该考虑到各个方面。特别是，仅使用传统的HCI方法（例如，需求发现和可用性测试），设计者很容易忽略幸存者对新系统的心理和主观负担。因此，在为幸存者设想一个无负担的CA的同时，我们敏捷地设计并实施了一个有专业人员（警察和顾问）的初始原型CA（NamuBot）。然后，我们进行了一项定性用户研究，以确定和比较CA与人类造成的负担。最后，我们与36名参与者（19名幸存者和17名专业人员）共同设计了可以减少CA束缚负担的设计功能。值得注意的是，我们的研究结果显示，17名幸存者更愿意向NamuBot报告他们的病例，而不是人类，表示负担要轻得多。虽然CA也会给幸存者带来负担，但幸存者和专业人员设计的功能可以减轻这些负担。最后，我们提出了设计的影响和策略，以减轻负担CA的幸存者。
Sexual assault survivors hesitate to disclose their stories to others and even avoid case-reporting because of psychological, social, and cultural reasons. Thus, conversational agents (CAs) have gained much attention as a potential counselor because CAs’ characteristics (e.g., anonymity) could mitigate various difficulties of human-human interaction (HHI). Despite the potentials, it is difficult to design a CA for survivors because various aspects should be considered. Especially, with traditional HCI approaches only (e.g., need-finding and usability tests), designers could easily miss psychological and subjective burdens that survivors feel toward a new system. Hence, while envisioning a burden-free CA for survivors, we agilely designed and implemented an initial prototype CA (NamuBot) with professionals (the police and counselors). We then conducted a qualitative user study to identify and compare burdens caused by the CA vs. humans. Lastly, we codesigned design features that could reduce the CA-bound burdens with 36 participants (19 survivors and 17 professionals). Notably, our findings showed that 17 survivors preferred reporting their case to NamuBot over humans, expressing far less burden. Although CAs could also place burdens on survivors, the burdens could be alleviated by the features that the survivors and professionals designed. Finally, we present design implications and strategies to develop burden-mitigating CAs for survivors.
DOI：
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发表时间：
2013
期刊：
--
影响因子：
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作者：
C. Garcia-Moreno;Christina Pallitto;K. Devries;H. Stöckl;C. Watts;N. Abrahams
通讯作者：
C. Garcia-Moreno;Christina Pallitto;K. Devries;H. Stöckl;C. Watts;N. Abrahams