'I Knew It Was Too Good to Be True"
'I Knew It Was Too Good to Be True"
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DOI：
10.1145/3274445
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发表时间：
2018-11
影响因子：
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通讯作者：
Jessica Vitak;Yuting Liao;Mega M. Subramaniam;Priya C. Kumar
中科院分区：
文献类型：
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作者：
Jessica Vitak;Yuting Liao;Mega M. Subramaniam;Priya C. Kumar
在美国，消费者越来越多地转向互联网和移动的应用程序，以完成从金融支付到工作申请的基本个人交易。这种向数字交易的转变可能会给那些没有可靠的家庭互联网连接或数字素养有限的人带来挑战，因为他们需要在公共计算机或不熟悉的网站上提交敏感信息。通过对来自美国大西洋中部地区高贫困社区的52个家庭的采访，我们探讨了经济上处于不利地位的个人在浏览在线服务时所面临的复杂的隐私和安全挑战。我们描述了他们所面临的真实的，感知的和未知的风险，因为他们导航在线交易有限的技术技能，以及他们采用的策略和技巧，以尽量减少这些风险。研究结果强调了参与者的负面体验与他们对通过在线渠道共享数据的普遍不信任之间的复杂关系。我们还描述了参与者用来尝试和保护他们的个人信息的一系列策略。根据这些发现，我们提供设计建议，为我们将在该项目的下一阶段开发的教育资源的创建提供信息。
In the U.S., consumers increasingly turn to the internet and mobile apps to complete essential personal transactions, ranging from financial payments to job applications. This shift to digital transactions can create challenges for those without reliable home internet connections or with limited digital literacy by requiring them to submit sensitive information on public computers or on unfamiliar websites. Using interviews with 52 families from high-poverty communities in the mid-Atlantic region of the U.S., we explore the compounding privacy and security challenges that economically disadvantaged individuals face when navigating online services. We describe the real, perceived, and unknown risks they face as they navigate online transactions with limited technical skills, as well as the strategies and heuristics they employ to minimize these risks. The findings highlight a complex relationship between participants' negative experiences and their general mistrust of sharing data through online channels. We also describe a range of strategies participants use to try and protect their personal information. Based on these findings, we offer design recommendations to inform the creation of educational resources that we will develop in the next phase of this project.