Good acting requires a good cast: A meso-level model of deep acting in work teams
Good acting requires a good cast: A meso-level model of deep acting in work teams
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DOI：
10.1002/job.1978
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发表时间：
2015-02
影响因子：
6.8
通讯作者：
W. Becker;Russell S. Cropanzano
中科院分区：
文献类型：
--
作者：
W. Becker;Russell S. Cropanzano
本研究提出并测试了一个团队深层行为的中观模型，该模型利用情绪传染理论来解释团队中如何出现遵守展示规则的共享方式。我们认为，有影响力的深层行为者的存在可以导致团队中个人深层行为的更大收敛（更低分散）。也就是说，团队成员的行为更加相似。当团队趋同程度较高时，个体成员的深度行为与较低的情绪耗竭、较高的工作满意度和角色内绩效相关。在一个成熟工作团队的样本中，这些假设得到了普遍的支持。我们的研究结果表明，团队层面的深度表演效应可以促进团队成员（降低情绪耗竭和提高满意度）和组织（提高工作绩效）的利益。版权所有©2014 John Wiley & Sons， Ltd。
Summary This study proposes and tests a meso-level model of deep acting in work teams that draws on emotional contagion theory to explain how shared means of complying with display rules can arise in work teams. We argue that the presence of influential deep actors can lead to greater convergence (lower dispersion) on individual deep acting in the team. That is, team members behave more similarly. When a team has greater convergence, deep acting by individual members should be related to lower emotional exhaustion and higher job satisfaction and in-role performance. In a sample of mature work teams, these hypotheses received general support. Our findings suggested that team-level deep acting effects can foster benefits for team members (lower emotional exhaustion and higher satisfaction) and organizations (higher job performance). Copyright © 2014 John Wiley & Sons, Ltd.