Decision support system for servitization of industrial SMEs: a modelling and simulation approach
Decision support system for servitization of industrial SMEs: a modelling and simulation approach
复制标题
DOI：
10.1080/12460125.2015.1074836
复制
发表时间：
2015-01-01
影响因子：
3.4
通讯作者：
Marques, G.
中科院分区：
文献类型：
--
作者：
Chalal, M.;Boucher, X.;Marques, G.
行业服务化，即制造业向服务一体化过渡，为新商业模式的发展和实施提供了强大的机会。然而，管理向这种商业模式的产业转型意味着决策者面临着高度的决策复杂性。这种戏剧性的变化影响了大多数企业业绩驱动因素，而影响公司整体业绩的多种业务和行业因素相互作用，使得经理们很难为他们的业务流程指定一致和高效的行业配置。这一背景解释了开发专门服务的决策支持系统(DSS)的具体需要。本文开发的决策辅助工具的目的是提供业务支持，整合所谓的产品-服务系统的特定业务和行业特征，以研究不同类型的绩效因素之间的相互作用，特别是市场导向和产业导向的因素。这些发展应用于一家法国中小型企业(SME)。本文的主要附加价值是(1)明确了一种适用于不同工业环境的通用仿真器的建模和仿真方法，(2)说明了在电气设备再制造企业的案例研究中所提供的具体决策支持。该案例研究突出了服务化背景下的能力管理问题。
Industry servitisation, i.e. the manufacturing industry transition towards the integration of services, provides for strong opportunities of new business model development and implementation. However, managing the industrial transformation to such business models means decision-makers are confronted with high decisional complexity. Such dramatic changes affect most enterprise performance drivers, and the interactions of the multiple business and industrial factors influencing the overall company performance make it very difficult for managers to specify consistent and efficient industrial configurations for their business processes. This context explains a concrete need for developing servitisation-dedicated decision support systems (DSS). The objective of the decision aid developed in this paper is to provide operational support which integrates the specific business and industrial features of so-called 'product-service systems' in order to study the interactions of different types of performance factors, notably market-oriented versus industrial-oriented factors. These developments are applied to a French Small and Medium Enterprise (SME). The key added values of the paper are (1) to specify a modelling and simulation approach associated to a generic simulator adaptable to various industrial contexts, then (2) to illustrate the concrete decision support provided in a case study of an SME in the business of remanufacturing electrical equipment. The case study highlights capacity management issues in a servitisation context.