Financial impact of telehealth: rural chief financial officer perspectives.

Financial impact of telehealth: rural chief financial officer perspectives.
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DOI:
10.37765/ajmc.2022.89279
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发表时间:
2022-12-01
期刊:
The American journal of managed care
影响因子:
--
通讯作者:
Mehrotra A
Mehrotra A
中科院分区:
其他
文献类型:
--
作者:
Uscher-Pines L;Sousa JL;Zachrison KS;Schwamm L;Mehrotra A

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To explore the perceived impacts of a variety of telehealth services on hospital finances and assess how hospital administrators make decisions about adopting telehealth programs. From October 2021 to January 2022, we conducted semi-structured interviews with Chief Financial Officers (CFOs) of rural hospitals. Recruitment occurred in collaboration with six rural health collaboratives and hospital associations that facilitated CFO peer-learning groups. We used inductive and deductive approaches informed by the Healthcare Innovation Adoption Model to identify themes in the qualitative data. Twenty rural hospital CFOs and other hospital administrators from 10 states participated in interviews. Seventeen (85%) represented critical access hospitals and three (15%) represented short term acute care hospitals. While CFOs believed telehealth has some financial advantages (e.g., can help to avoid patient transfers), they did not believe that telehealth improved their hospital’s financial situation. CFOs, rather, seem motivated to implement telehealth services to improve quality of care and address patients’ needs. CFOs reported that limited reimbursement, low volumes, preference for in-person care, and insufficient broadband were key challenges for telehealth’s financial viability. Understanding how CFOs think about the return on investment of telehealth can inform efforts to promote telehealth utilization in rural communities and to develop policy solutions to make telehealth more sustainable. CFOs may benefit from guidance on promising practices and cost-effective implementation strategies. Policymakers could take steps to improve telehealth’s financial attractiveness (e.g., through payment parity, subsidies to improve technology infrastructure). Interviews with rural hospital Chief Financial Officers showed that they perceived telehealth to have some financial advantages; however, they did not believe that telehealth improved their hospital’s financial situation.
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