Psychological Capital as a Moderator Between Emotional Labor, Burnout, and Job Satisfaction Among School Teachers in China
Psychological Capital as a Moderator Between Emotional Labor, Burnout, and Job Satisfaction Among School Teachers in China
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DOI：
10.1037/a0025787
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发表时间：
2011-11-01
影响因子：
4
通讯作者：
Tang, Shuwen
中科院分区：
文献类型：
--
作者：
Cheung, Francis;Tang, Catherine So-Kum;Tang, Shuwen
在本研究中，我们考察了情绪劳动与职业倦怠以及工作满意度的关系。此外，我们还探讨了心理资本（PsyCap）是否调节情绪劳动倦怠或工作满意度的关联。在中国共招募了264名全职中文学校教师。结果显示，心理cap与情绪劳动、倦怠、工作满意度呈假设方向相关。此外，PsyCap调节了情绪劳动与结果变量之间的关联。例如，当心理cap高时，表层行为对去人格化的正向关联以及对工作满意度的负向关联都较弱。此外，深层表演与工作满意度之间的正相关关系在心理帽高的被试中得到进一步强化，而在心理帽低的被试中则没有。最后，PsyCap与人格解体以及工作满意度的关系在那些很少使用自然情感表达的员工中更为突出。讨论了本研究的局限性和意义。
In this study, we examined the relationship between emotional labor and burnout as well as job satisfaction. Besides, we also explored whether psychological capital (PsyCap) moderated the emotional labor-burnout or job satisfaction associations. In total, 264 full-time Chinese school teachers in China were recruited. Results showed that PsyCap was related to emotional labor, burnout, and job satisfaction in the hypothesized direction. Furthermore, PsyCap moderated the association between emotional labor and the outcome variables. For instance, positive association between surface acting on depersonalization as well as negative association with job satisfaction was weaker when PsyCap was high. In addition, positive association between deep acting and job satisfaction was further reinforced among participants with high PsyCap but not among participants with low PsyCap. Finally, the relationships of PsyCap with depersonalization as well as job satisfaction were more salient among employees who reported infrequent use of expression of naturally felt emotion. Limitations and implications of the study were discussed.