The use of Facebook in social work practice with children and families: exploring complexity in an emerging practice
The use of Facebook in social work practice with children and families: exploring complexity in an emerging practice
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DOI：
10.1080/15228835.2019.1680335
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发表时间：
2019-10-21
影响因子：
1.5
通讯作者：
Joy, Eileen
中科院分区：
文献类型：
--
作者：
Cooner, Tarsem Singh;Beddoe, Liz;Joy, Eileen
本文取材于一项为期15个月的英国社会工作和儿童保护实践的参与者观察研究，以说明社会工作者如何利用Facebook获得服务用户的另一种观点。的生活。社交媒体的使用并不是研究的重点，它的存在是在我们的数据分析中出现的。虽然一些研究表明这种做法确实存在，但我们的长期人种学方法为我们提供了新的见解，让我们了解Facebook在正在进行的家庭案件中是如何被使用的，以及为什么被使用。我们的研究结果表明，Facebook的使用有多种形式。一些社工积极搜索服务用户？Facebook页面和一些人反对这种用法。我们进一步推进文献，引入第三组不情愿？卷入?根据其他人（比如他们的经理）提供给他们的Facebook信息行事。我们的研究见解表明，社会工作必须停下来考虑这些复杂的新兴实践的含义。
This article draws from a 15-month participant observation study of social work and child protection practices in England to illustrate how social workers used Facebook to gain another view of service-users? lives. Social media use was not an intended focus for the study, its presence emerged during our data analysis. While some research has shown that such practices occur, our long-term ethnographic approach provides new insights into how Facebook was actually used in ongoing casework with families and why it was used. Our findings show that Facebook use took multiple forms. Some social workers actively searched service users? Facebook pages and some opposed any such usage. We further advance the literature by introducing a third group who were unwillingly ?drawn into? acting on Facebook information presented to them by others such as their managers. Our research insights suggest that social work must pause to consider the implications of these complex emerging practices.