The Shortcomings of Video Conferencing Technology, Methods for Revealing Them, and Emerging XR Solutions
The Shortcomings of Video Conferencing Technology, Methods for Revealing Them, and Emerging XR Solutions
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DOI：
10.1162/pres_a_00398
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发表时间：
2022-12
期刊：
影响因子：
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通讯作者：
Dani Paul Hove;B. Watson
中科院分区：
文献类型：
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作者：
Dani Paul Hove;B. Watson
由于COVID-19疫情，视频会议已成为我们日常生活的核心部分。不幸的是，它也有许多局限性，导致对沟通和社会行为的支持不足，最终导致“变焦疲劳”。需要新技术来解决这些限制，包括许多来自混合现实（XR）的限制。在本文中，我们的目标是装备和鼓励未来的研究人员开发和测试这些技术。为此，我们首先对视频会议系统的缺点进行了调查研究，这些缺点是在大流行之前和之后定义的。然后，我们考虑的方法，研究用来评估支持的沟通行为，并认为这些相同的方法应采用识别，改进和验证有前途的视频会议技术。接下来，我们调查了针对视频会议局限性的新兴XR解决方案，其中大多数不使用头戴式显示器。最后，我们确定了在大流行后的混合工作环境中进行视频会议研究的几个机会。
Abstract Video conferencing has become a central part of our daily lives, thanks to the COVID-19 pandemic. Unfortunately, so have its many limitations, resulting in poor support for communicative and social behavior and ultimately, “Zoom fatigue.” New technologies will be required to address these limitations, including many drawn from mixed reality (XR). In this paper, our goals are to equip and encourage future researchers to develop and test such technologies. Toward this end, we first survey research on the shortcomings of video conferencing systems, as defined before and after the pandemic. We then consider the methods that research uses to evaluate support for communicative behavior, and argue that those same methods should be employed in identifying, improving, and validating promising video conferencing technologies. Next, we survey emerging XR solutions to video conferencing's limitations, most of which do not employ head-mounted displays. We conclude by identifying several opportunities for video conferencing research in a post-pandemic, hybrid working environment.