Emotional exhaustion of nursing staff: influence of emotional annoyance and resilience
Emotional exhaustion of nursing staff: influence of emotional annoyance and resilience
复制标题
DOI：
10.1111/j.1466-7657.2011.00927.x
复制
发表时间：
2012-03-01
影响因子：
4.1
通讯作者：
Ayala Calvo, Juan Carlos
中科院分区：
文献类型：
--
作者：
Manzano Garcia, Guadalupe;Ayala Calvo, Juan Carlos
目的：研究情绪困扰和韧性对护理人员情绪耗竭水平的影响。背景：情绪耗竭是影响护士对病人的护理绩效和护理质量的关键因素之一。有相当多的知识侧重于研究情绪衰竭与玩世不恭和职业效率的关系。最近，情绪烦恼和韧性被确定为有助于解释情绪衰竭程度的变量。方法：邀请在西班牙北部五家医院工作的983名护士参与研究。发放调查问卷500份，其中200份问卷填写完整。平均有效率为40%。采用个人信息量表和护士情绪烦恼、心理弹性、职业效率、玩世不恭四个维度的调查问卷进行数据收集。采用偏最小二乘法对潜在变量路径模型进行估计。结果：情绪困扰和韧性有助于更好地了解护理人员的情绪衰竭水平。情绪烦恼与情绪耗竭之间存在显著的相关性(β=0.26，P=0.020)，而弹性对情绪耗竭具有保护作用(β=-0.22，P=0.004)。结论：将情绪烦恼和弹性与职业倦怠因素(包括工作效率和玩世不恭)结合起来，可以更全面地解释和理解护理人员的情绪耗竭。
Aim: This paper aimed to study the influence of emotional annoyance and resilience on the emotional exhaustion levels of nursing staff.Background: Emotional exhaustion is one of the key factors in understanding both the performance and the quality of care that nurses give to their patients. There is a considerable body of knowledge that has focused on the study of emotional exhaustion in relation to cynicism and professional efficiency. More recently emotional annoyance and resilience have been identified as variables that could help explain levels of emotional exhaustion.Methods: Nine hundred eighty-three nurses who work in five hospitals in the north of Spain were invited to participate in the study. Five hundred questionnaires were distributed, of which 200 were fully completed. The average response rate was 40%. A personal information form, and a questionnaire concerning nurses' emotional annoyance, resilience, professional efficiency and cynicism were used as data collection instruments. To estimate a path model with latent variables, partial least squares was used.Findings: Emotional annoyance and resilience contribute to a better understanding of emotional exhaustion levels of nursing staff. There was a significant association between emotional annoyance and emotional exhaustion (beta = 0.26, P = 0.020), while resilience appeared to be protective against emotional exhaustion (beta = -0.22, P = 0.004).Conclusion: A more complete explanation and understanding of emotional exhaustion in nursing is achieved when emotional annoyance and resilience is measured in addition elements of burnout, which include professional efficiency and cynicism.