Asymmetry in the Impact of Encounters with Police
Asymmetry in the Impact of Encounters with Police
复制标题
与警察相遇的影响的不对称性
DOI：
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发表时间：
2006
期刊：
影响因子：
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通讯作者：
Wesley G. Skogan
中科院分区：
文献类型：
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作者：
Wesley G. Skogan
这篇文章考察了个人经历对公众对警察服务质量的评估的影响。根据过去的研究，报告探讨了个人和邻里因素对警察信心的影响。然后重点讨论与警察的积极和消极的个人经历的额外影响。几项关于警察与公众接触的研究指出，人们回忆起如何对待警察与他们对警察的总体信心之间的关系可能是不对称的。在最糟糕的情况下，警察提供专业服务可能基本上得不到任何荣誉，而糟糕的经历可能会深深影响人们对他们的表现甚至合法性的看法。这一命题是通过对芝加哥警察发起的和公民发起的警察接触的调查数据进行测试的。研究结果表明，糟糕经历的影响是积极经历的四到十四倍，而与良好经历相关的系数--包括得到公平和礼貌的对待，以及接受及时和有帮助的服务--在统计学上并不是零。文章的另一部分通过对位于三个不同国家的其他七个城市地区的居民进行调查，重复了这一发现。文章的结论是，对于旨在巩固选民、纳税人和警察服务消费者支持的警察管理者来说，这确实是个坏消息。
This article examines the impact of personal experience on popular assessments of the quality of police service. Following past research, it addresses the influence of personal and neighbourhood factors on confidence in the police. It then focuses on the additional impact of positive and negative personal experiences with the police. Several studies of police encounters with the public have noted that the relationship between how people recall being treated and their general confidence in the police may be asymmetrical. At its worst, the police may get essentially no credit for delivering professional service, while bad experiences can deeply influence peoples’ views of their performance and even legitimacy. This proposition is tested using survey data on police-initiated and citizen-initiated contacts with police in Chicago. The findings indicate that the impact of having a bad experience is four to fourteen times as great as that of having a positive experience, and the coefficients associated with having a good experience—including being treated fairly and politely, and receiving service that was prompt and helpful—were not statistically different from zero. Another section of the article replicates this finding using surveys of residents of seven other urban areas located in three different countries. The article concludes that this is bad news indeed for police administrators intent on solidifying their support among voters, taxpayers and the consumers of police services.