A relational view of information seeking and learning in social networks
A relational view of information seeking and learning in social networks
复制标题
DOI：
10.1287/mnsc.49.4.432.14428
复制
发表时间：
2003-04-01
影响因子：
5.4
通讯作者：
Cross, R
中科院分区：
文献类型：
--
作者：
Borgatti, SP;Cross, R
组织学习方面的研究已经证明了获得陈述性(知识-什么)和程序性(知识-诀窍)知识的过程和偶尔的绩效影响。然而，对影响从他人那里寻求信息的决定的关系的习得特征的关注要少得多。基于对社会网络、信息处理和组织学习文献的回顾，以及先前定性研究的结果，我们提出了一个正式的信息寻求模型，在该模型中，从另一个人那里寻求信息的概率是以下因素的函数：(1)知道那个人知道什么；(2)评价他知道的；(3)能够及时接触到他的想法；(4)认为从那个人那里寻求信息的成本不会太高。我们还假设，知晓、访问和成本变量在物理接近和信息寻求之间的关系中起中介作用。该模型使用两个独立的研究网站进行了测试，以提供复制。结果表明，该模型和中介假说(成本变量除外)得到了强有力的支持。这对交互记忆和组织学习的研究以及管理实践都有启发意义。
Research in organizational learning has demonstrated processes and occasionally performance implications of acquisition of declarative (know-what) and procedural (know-how) knowledge. However, considerably less attention has been paid to learned characteristics of relationships that affect the decision to seek information from other people. Based on a review of the social network, information processing, and organizational learning literatures, along with the results of a previous qualitative study, we propose a formal model of information seeking in which the probability of seeking information from another person is a function of (1) knowing what that person knows; (2) valuing what that person knows; (3) being able to gain timely access to that person's thinking; and (4) perceiving that seeking information from that person would not be too costly. We also hypothesize that the knowing, access, and cost variables mediate the relationship between physical proximity and information seeking. The model is tested using two separate research sites to provide replication. The results indicate strong support for the model and the mediation hypothesis (with the exception of the cost variable). Implications are drawn for the study of both transactive memory and organizational learning, as well as for management practice.