The Impact of Situational Variables on Helpers' Perceptions of Comforting Messages
The Impact of Situational Variables on Helpers' Perceptions of Comforting Messages
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情境变量对帮助者对安慰信息的看法的影响
DOI：
10.1177/009365097024005004
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发表时间：
1997
影响因子：
6.2
通讯作者：
B. Burleson
中科院分区：
文献类型：
--
作者：
Susanne M. Jones;B. Burleson
研究表明，人们始终认为高度以人为本的安慰信息可以提供最有效和最敏感的情感支持。然而，有关帮助的研究表明，对痛苦事件的原因（责备）及其解决方案（控制）的归因可能会影响人们对适当帮助的看法。这项研究评估了责备和控制的归因如何影响不同以人为中心水平的安慰信息的评估。参与者（N = 342）读到了一种情况，其中悲伤的目标要么对问题负责，要么不负责，并且可能或不能影响情况的结果。以人为中心低的消息被认为更适合高责备目标，而以人为中心高的消息被认为更适合低责备目标。对局势可控性的看法并不影响评估。该研究还发现了对安慰信息的看法存在性别差异。
Research indicates that people consistently perceive highly person-centered comforting messages as providing the most effective and sensitive emotional support. However, research on helping suggests that attributions about the cause of the distressful event (blame) and its solution (control) may influence what people perceive to constitute appropriate help. This study assessed how attributions of blame and control influenced evaluations of comforting messages varying in level of person centeredness. Participants (N = 342) read about a situation in which a sad target was either responsible or not responsible for the problem and either could or could not influence the outcome of the situation. Messages low in person centeredness were viewed as more appropriate with high blame targets, whereas messages high in person centeredness were viewed as more appropriate with low blame targets. Perceptions of situation controllability did not influence evaluations. The study also detected gender differences in perceptions of comforting messages.