Analisis Kualitas Layanan Website Terhadap Kepuasan Mahasiswa dengan Penerapan Metode Webqual (Studi Kasus : UIN Suska Riau)
Analisis Kualitas Layanan Website Terhadap Kepuasan Mahasiswa dengan Penerapan Metode Webqual (Studi Kasus : UIN Suska Riau)
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Analisis Kualitas Layanan 网站 Terhadap Kepuasan Mahasiswa dengan Penerapan Metode Webqual（Studi Kasus：UIN Suska Riau）
DOI：
10.24014/sitekin.v13i2.1604
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发表时间：
2016
期刊：
影响因子：
--
通讯作者：
siti mona lisa
中科院分区：
文献类型：
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作者：
siti mona lisa
根据观察，许多更新的一些信息并没有被网站管理员unin Suska所携带，诸如菜单、学生菜单等设施仍然是空白的，而一些信息如学历、学术指南等的更新则出现在网站unin Suska Riau上。Untuk产生满意的服务质量价值，那么贷款机构的服务，在这方面unsuska必须衡量服务质量的基础上，客户的口味，而不是根据口味提供者。研究结果表明，服务质量在0.354处只能解释学生满意度的关系，这意味着服务质量只能直接解释35.4%的满意度。而其余更大的价值，即64.6%的解释是由其他变量，在本研究中没有描述。基于t变量的可用性为0.297，sebesar1664表对学生满意度变量没有显著关系，变量信息质量达1.144，sebesar1664表对学生满意度变量没有显著关系，变量质量交互作用为3.651，与t表sebesar1664表对满意度变量有显著关系。网站服务质量对学生满意度的主导影响是交互质量变量，即0467。
Based on observations, many update some information that is not carried by the website manager UIN Suska such facilities are still blank menu, menu student, and some information about the update such as academic calendar, academic guide on the website UIN Suska Riau.Untuk produce satisfactory service quality value then the lending institutions of services in this regard UIN Suska must measure the quality of service based on customer tastes and not according to taste providers. The results of the study explained that the quality of service is only able to explain the relationship of student satisfaction at 0.354 which means the quality of the service is only able to explain directly to the satisfaction of 35.4%. While the rest of greater value that is 64.6% explained by other variables that are not described in this study. Based on the t variable with the usability of 0.297 t sebesar1,664 table does not have a significant relationship to student satisfaction variables, variable information quality amounted to 1.144 t sebesar1,664 table does not have a significant relationship to student satisfaction variables and variable quality interaction by 3.651 with t table sebesar1,664 have a significant relationship to the satisfaction variables. Quality of service Website dominant influence on students satisfaction is interaction quality is variable, namely 0467.