Staffing Up For The Surge: Expanding The New York City Public Hospital Workforce During The COVID-19 Pandemic
Staffing Up For The Surge: Expanding The New York City Public Hospital Workforce During The COVID-19 Pandemic
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DOI：
10.1377/hlthaff.2020.00904
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发表时间：
2020-08-01
期刊：
影响因子：
9.7
通讯作者：
Long, Theodore G.
中科院分区：
文献类型：
--
作者：
Keeley, Chris;Jimenez, Jonathan;Long, Theodore G.
面对2019冠状病毒病（COVID-19）大流行，纽约市公共卫生保健系统纽约市卫生和医院迅速扩大了其11家急性护理医院和3家新的野战医院的能力。为了满足前所未有的患者护理需求，纽约市健康+医院将工作人员重新部署到最需要的地区，并重新设计了招聘、入职和培训流程。医院系统聘请了私人人力资源机构，与国防部合作，并在全国范围内招募志愿者。一个集中的入职团队为需要认证的医疗服务提供者创建了一个信息源门户，并设立了新的工作人员职位以提高效率。利用以COVID-19内容为重点的新教育工具，医院系统在两个月内培训了2万名工作人员，其中包括近9000名护士。建立多学科团队、频繁的企业范围内的沟通、根据不断变化的需求改变方向的意愿以及创新地使用技术是使医院系统能够实现其目标的关键因素。
Confronted with the coronavirus disease 2019 (COVID-19) pandemic, New York City Health + Hospitals, the city's public health care system, rapidly expanded capacity across its eleven acute care hospitals and three new field hospitals. To meet the unprecedented demand for patient care, NYC Health + Hospitals redeployed staff to the areas of greatest need and redesigned recruiting, onboarding, and training processes. The hospital system engaged private staffing agencies, partnered with the Department of Defense, and recruited volunteers throughout the country. A centralized onboarding team created a sin glesource portal for medical care providers requiring credentialing and established new staff positions to increase efficiency. Using new educational tools focused on COVID-19 content, the hospital system trained twenty thousand staff members, including nearly nine thousand nurses, within a two-month period. Creation of multidisciplinary teams, frequent enterprisewide communication, willingness to shift direction in response to changing needs, and innovative use of technology were the key factors that enabled the hospital system to meet its goals.