Leistungsmessung industrieller Services
Leistungsmessung industrieller Services
复制标题
工业信息服务
DOI：
--
复制
发表时间：
2013
期刊：
影响因子：
--
通讯作者：
Gandolf R. Finke
中科院分区：
文献类型：
--
作者：
Gandolf R. Finke
由于全球竞争的加剧以及产品利润的下降，工业服务对于制造企业也变得越来越重要。与此同时，执行不同服务所需的服务网络的复杂性不断上升，给这些公司带来了重大挑战。为了应对这些挑战，公司依靠提高透明度。实现这一目标的一个重要工具是引入关键绩效指标来衡量工业服务的绩效。在本文中，我们介绍了正在进行的研究项目的结果，并描述了工业服务网络的规划和控制必须考虑的基本性能维度。
Due to increased global competition as well as decreasing product margins industrial services are becoming increasingly important also in manufacturing companies. In parallel, the complexity of the service networks necessary to perform the different services continuously rises, leading to major challenges for these companies. In order to meet these challenges, companies rely on improved transparency. An important tool to achieve this is the introduction of KPIs to measure the performance of industrial services. In this paper we present results of an ongoing research project and describe the essential performance dimensions that must be considered for the planning and control of industrial service networks.