Emotional Labor in Everyday Resilience: Class-Based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the U.S.
Emotional Labor in Everyday Resilience: Class-Based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the U.S.
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DOI：
10.1145/3555113
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发表时间：
2022-11
影响因子：
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通讯作者：
A. Lu;Anna Gilhool;J. Hsiao;Tawanna R. Dillahunt
中科院分区：
文献类型：
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作者：
A. Lu;Anna Gilhool;J. Hsiao;Tawanna R. Dillahunt
在2019冠状病毒病全球健康危机期间，机构、政策制定者和学者都呼吁实践韧性，以克服其持续的破坏。本文件对工人阶级和中上阶层求职者的求职经历进行了比较研究，特别是与他们在疫情期间的抗疫措施有关。根据对美国12名工人阶级和11名中上层阶级求职者的深入采访，我们揭示了疫情和失业带来的挑战，以及求职者在日常混乱的生活中应对这些挑战的新做法。求职者与他们的资源，情况和环境的持续谈判为建立日常弹性提供了实际意义，我们理论上认为这是一个持续的弹性过程。虽然各阶层的求职者都经历了类似的挑战，但工人阶级的求职者在日常生活中承担了额外的情绪劳动，因为他们在数字求职领域的经验有限，与申请相同工作的高学历求职者竞争，有限的社会支持网络，有时，孤立。通过突出情感劳动的不均匀分布，在实现韧性的承诺沿着阶级线，这项工作对韧性的浪漫化，并呼吁在CSCW韧性更关键和细致入微的理解警告。
During the COVID-19 global health crisis, institutions, policymakers, and academics alike have called for practicing resilience to overcome its ongoing disruptions. This paper contributes a comparative study of the job search experiences of working-class and upper-middle-class job seekers, particularly in relation to their resilience practices during the pandemic. Drawing from in-depth interviews with 12 working-class and 11 upper-middle-class job seekers in the U.S., we unpack challenges resulting from both the pandemic and unemployment and job seekers' novel practices of navigating these challenges in their everyday disrupted life. Job seekers' ongoing negotiation with their resources, situations, and surroundings gives practical meanings to building everyday resilience, which we theorize as an ongoing process of becoming resilient. While job seekers across classes experienced similar challenges, working-class job seekers took on additional emotional labor in their everyday resilience due to their limited experience in the digital job search space, competition with higher-degree holding job seekers applying for the same jobs, limited social support networks, and at times, isolation. By foregrounding the uneven distribution of emotional labor in realizing the promise of resilience along class lines, this work cautions against the romanticization of resilience and calls for a more critical and nuanced understanding of resilience in CSCW.