Assets, Actions, Attitudes: Hearing and Vision Impaired Mobile Technology Personas
Assets, Actions, Attitudes: Hearing and Vision Impaired Mobile Technology Personas
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资产、行动、态度：听力和视力受损的移动技术角色
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
James Mueller
中科院分区：
文献类型：
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作者：
John T. Morris;James Mueller
设计师和工程师利用人物角色和用户档案为用户研究结果赋予生命和实质。移动无线技术的发展和传播速度使得消费者档案的建模变得更加重要，特别是对残疾人来说，移动技术可以赋予他们权力，也可以剥夺他们的权利。在全球竞争和美国及其他地方政府政策的推动下，包容性设计已成为无线设备制造商、软件工程师和服务提供商的优先事项。本文讨论了人物角色作为一种重要工具的发展和使用，以帮助利益相关者（技术行业，监管机构，设计师和学生）了解残疾客户的需求和偏好，并提高对残疾人士设计重要性的认识-简而言之，可视化包容。本文提供的数据来自两年一次的用户需求调查，这是由无线技术康复工程研究中心（Wireless RERC）在美国进行的一项全国性调查。提供了关于四组调查受访者的资产、行动/活动和态度的数据：盲人、低视力、聋人和重听。这些数据为每个群体的用户类型的发展提供了信息。与残疾无线客户的定期互动使我们能够“充实”这些用户类型，以帮助其行业合作伙伴更好地了解他们的残疾客户。
Designers and engineers utilize personas and user profiles to give life and substance to user research findings. The pace of development and diffusion of mobile wireless technologies make modeling of consumer profiles ever more critical, especially for people with disabilities, for whom mobile technology can be either empowering or disenfranchising. Fueled by global competition and government policy in the US and elsewhere, inclusive design has become a priority for wireless device manufacturers, software engineers, and service providers. This paper discusses the development and use of personas as a critical tool to help stakeholders (the technology industry, regulators, designers and students) understand the needs and preferences of customers with disabilities, and to raise awareness of the importance of designing for people with disabilities—in short, to visualize inclusion. The paper presents data from the biennial Survey of User Needs, a national survey in the United States conducted by the Rehabilitation Engineering Research Center for Wireless Technologies (Wireless RERC). Data are presented on the assets, actions/activities and attitudes of 4 groups of survey respondents: blind, low vision, deaf and hard of hearing. These data inform the development of a user type for each group. Regular interaction with wireless customers with disabilities has enabled us to “flesh out” these user types to help its industry partners better understand their customers with disabilities.