Soft skills and employability: Evidence from UK retail
Soft skills and employability: Evidence from UK retail
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DOI：
10.1177/0143831x11427589
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发表时间：
2012-02
影响因子：
1.5
通讯作者：
Dennis Nickson;Chris Warhurst;J. Commander;S. Hurrell;A. Cullen
中科院分区：
文献类型：
--
作者：
Dennis Nickson;Chris Warhurst;J. Commander;S. Hurrell;A. Cullen
本文有助于推动有关英国零售业就业能力的一线互动服务工作中的软技能的持续辩论。它认识到英国政府政策如何强调资格在提高就业能力方面的重要性。然而，它表明，对于零售业的一线工作来说，获得入门级工作所需的是软技能。文章指出，这些软技能传统上如何被关于情绪劳动的争论所主导。该文章根据对 173 家服装、鞋类和皮革制品零售商的调查，认为有必要认识到软技能的范围也应包括审美劳动。本文最后讨论了扩大软技能对鼓励长期失业者进入零售业的政策举措的影响。
This article contributes to ongoing debates about soft skills in front-line interactive service work in considering employability in the UK retail sector. It recognizes how UK government policy has emphasized the importance of qualifications in enhancing employability. However, it suggests that for front-line work in retail it is soft skills that are required to access entry-level jobs. The article notes how these soft skills have traditionally been dominated by debates about emotional labour. Drawing on a survey of 173 clothing, footwear and leather goods retailers, the article argues for a need to recognize the broadening of soft skills to also include aesthetic labour. The article concludes by discussing the implications of the broadening of soft skills with regard to policy initiatives to encourage the long-term unemployed into the retail sector.