Client attitudes toward virtual treatment court.
Client attitudes toward virtual treatment court.
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DOI：
10.1016/j.jsat.2022.108833
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发表时间：
2022-09
影响因子：
3.9
通讯作者：
Huynh, Philip
中科院分区：
文献类型：
--
作者：
Ray, Bradley;Kunkel, Tara;Bryant, Kristina;Hedden, Bethany;Andraka-Christou, Barbara;O'Neil, Meghan;Huynh, Philip
作为对COVID-19大流行的回应，许多治疗法院转向提供远程服务。我们试图研究客户在过渡到虚拟法庭和治疗时面临的障碍，以及这种过渡如何影响他们对治疗法庭经验的看法。国家州法院中心在2021年1月1日至2021年7月31日期间对州和地方法院管理人员进行了一项在线调查，结果来自121家法院的1356份独特的客户回复。调查测量了人们对治疗法庭程序的态度，包括与法官、行为健康治疗人员和治疗小组的互动，以及虚拟和面对面法庭的障碍。我们假设，对虚拟服务的技术障碍较少的客户，转向虚拟法庭或虚拟治疗，会报告对这种服务提供的更积极的态度。客户在虚拟庭审中比面对面庭审时感觉更舒服，但在虚拟庭审中，他们不太可能觉得法官熟悉他们的案件。从治疗的角度来看，当治疗人员亲自提供治疗服务时，客户感到与其他小组成员的联系更紧密，并报告从治疗人员那里获得了更大的好处，但当治疗小组是虚拟的时，客户感到的焦虑程度降低了。尽管对客户来说，虚拟体验比面对面的体验更舒适，但结果是微妙的，并且在他们过渡到虚拟连接时，显示出对某些面对面连接的偏好。未来的研究应审查如何在虚拟法庭或治疗期间改善客户与工作人员/小组成员的联系，特别是因为法院和治疗提供者可能在未来继续提供虚拟服务。
As a response to the COVID-19 pandemic, many treatment courts shifted to offering teleservices. We sought to examine the barriers that clients faced when transitioning to virtual court and treatment, and how this transition impacted their perceptions of the treatment court experience. The National Center for State Courts administered an online survey between January 1, 2021, and July 31, 2021, deployed to state and local court administrators, which resulted in 1356 unique client responses from 121 courts. The survey measured attitudes about the treatment court process, including interactions with the judge, the behavioral health treatment staff, and treatment groups, as well as barriers to virtual and in-person court. We hypothesized that clients with fewer technological barriers to virtual service, who shifted to virtual court or treatment, would report more positive attitudes to this service delivery. Clients felt more comfortable participating in virtual court sessions than in-person sessions but were less likely to feel like the judge was familiar with their case during virtual court sessions. From the treatment perspective, clients felt more connected with other group members and reported greater benefit from treatment staff when treatment services were delivered in-person, but clients felt less anxious when treatment groups were virtual. Even though virtual experiences were more comfortable than in-person experiences for clients, the results are nuanced and show preference for some in-person connections as they transitioned to virtual connections. Future research should examine how to improve client connections with staff/group members during virtual court or treatment sessions, particularly as courts and treatment providers are likely to continue some services virtually into the future.
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