Decision Support for the Optimal Coordination of Spontaneous Volunteers in Disaster Relief
Decision Support for the Optimal Coordination of Spontaneous Volunteers in Disaster Relief
复制标题
救灾志愿者优化协调的决策支持
DOI：
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
G. Schryen
中科院分区：
文献类型：
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作者：
Gerhard Rauchecker;G. Schryen
在应对自然灾害时，专业救济单位往往得到许多不隶属于人道主义组织的志愿人员的支持。这些志愿人员的有效协调对于发挥他们的能力和避免与专业救济单位发生冲突至关重要。在本文中，我们经验确定的关键要求，专业救援单位对这种协调。基于这些要求，我们提出了一个决策模型。我们计算解决了一个真实世界的模型实例，并在与从业者的访谈中实证验证了计算的解决方案。我们的研究结果表明，建议的模型允许解决志愿者协调任务的现实规模接近最优在短时间内，与确定的解决方案被从业者所接受。我们还介绍了在这篇文章中建议的决策支持模型是如何集成在志愿者协调系统，我们开发的灾害管理机构和软件开发公司的联合合作。
When responding to natural disasters, professional relief units are often supported by many volunteers which are not affiliated to humanitarian organizations. The effective coordination of these volunteers is crucial to leverage their capabilities and to avoid conflicts with professional relief units. In this paper, we empirically identify key requirements that professional relief units pose on this coordination. Based on these requirements, we suggest a decision model. We computationally solve a real-world instance of the model and empirically validate the computed solution in interviews with practitioners. Our results show that the suggested model allows for solving volunteer coordination tasks of realistic size near-optimally within short time, with the determined solution being well accepted by practitioners. We also describe in this article how the suggested decision support model is integrated in the volunteer coordination system which we develop in joint cooperation with a disaster management authority and a software development company.