Why Do We Delegate to Intelligent Virtual Agents? Influencing Factors on Delegation Decisions
Why Do We Delegate to Intelligent Virtual Agents? Influencing Factors on Delegation Decisions
复制标题
为什么我们要委托给智能虚拟代理？
DOI：
10.1145/3472307.3484680
复制
发表时间：
2021
期刊：
影响因子：
--
通讯作者：
J. Botev
中科院分区：
文献类型：
--
作者：
Ningyuan Sun;J. Botev
最近的智能虚拟代理（IVA）越来越多地承担着金融投资和车辆控制等关键活动的任务。然而，对IVA的委托行为背后的机制并没有得到充分的探讨，特别是当多个因素发挥作用时。本文旨在研究不同的代理相关的因素，如能力和可信度，影响用户的决定关键事务委托给IVA。我们进行了一个实验，构成了一个变化的投资游戏，参与者与机器人一样的IVA在虚拟环境中进行互动。我们发现，在互动的早期，代理的信息量比其他公认的因素，如代理能力更重要。此外，大多数这些因素有一个稳定的影响，在互动的早期授权决定，而只有少数因素，如代理的可用性，有一个动态的影响。我们的研究结果提供了指导方针，值得信赖的IVA虚拟环境和各种程度的沉浸式设计。
Recent intelligent virtual agents (IVAs) are increasingly tasked with critical activities such as financial investment and vehicle control. However, the mechanics behind delegatory behaviors toward IVAs are not fully explored, especially when multiple factors come into play. This paper aims to investigate how different agent-related factors, such as capability and trustworthiness, influence users’ decisions on critical-transaction delegation to IVAs. We conducted an experiment constituting a variation of the investment game where participants interact with a robot-like IVA in a virtual environment. We found that, early during the interaction, the informativeness of the agent is more important than other acknowledged factors, such as agent capability. Also, most of these factors have a stable impact on delegation decisions early during the interaction, whereas only a few factors, such as agent usability, have a dynamic impact. Our findings provide guidelines for the design of trustworthy IVA for virtual environments and various levels of immersion.
DOI：
10.5040/9781501332647.ch-006
发表时间：
2019
期刊：
The Animation Studies Reader
影响因子：
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作者：
Lisa Bode
通讯作者：
Lisa Bode