Accountable and Countable: Information Management Systems and the Bureaucratization of Social Work
Accountable and Countable: Information Management Systems and the Bureaucratization of Social Work
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DOI：
10.1093/bjsw/bcn027
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发表时间：
2009-10-01
影响因子：
1.8
通讯作者：
van den Broek, Diane
中科院分区：
文献类型：
--
作者：
Burton, Judith;van den Broek, Diane
新公共管理的一个主要特点是倾向于将质量和问责制与文件等同起来（Tsui和Cheung，2004年）。人类服务组织越来越依赖计算机数据库来汇编和记录客户信息，并展示质量保证和问责制的成果。这导致社会工作者的工作做法、程序和关系发生了重大变化。本文借鉴了澳大利亚几个机构的社会工作者的访谈数据，研究专业的互动，并响应，在他们的工作中引入新技术后的变化。它特别侧重于问责制从专业价值观和身份向组织和官僚问责制的转变。该文件认识到，虽然社会工作者一直受到组织问责，由于社会服务提供的变化和有限的从业者投入到实施新技术，专业和官僚问责之间的紧张关系加剧。
A key feature of new public management is the tendency to equate quality and accountability with documentation (Tsui and Cheung, 2004). Human service organizations increasingly rely on computer databases to compile and record client information and to demonstrate outcomes for quality assurance and accountability purposes. This has resulted in substantial changes in work practices, processes and relationships for social workers. This paper draws on interview data from social workers in several Australian agencies to examine professional interactions with, and response to, changes in their work after the introduction of new technologies. It particularly focuses on the shift of accountabilities from professional values and identities to organizational and bureaucratic accountabilities. The paper recognizes that while social workers have always been subject to organizational accountabilities, due to the changes in social service delivery and limited practitioner input into the implementation of new technologies, tensions between professional and bureaucratic accountabilities have intensified.