Exploring patient and family satisfaction in pediatric neurological surgery
Exploring patient and family satisfaction in pediatric neurological surgery
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DOI：
10.1016/j.inat.2016.10.002
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发表时间：
2017-03-01
影响因子：
0.4
通讯作者：
Rosen, Paul
中科院分区：
文献类型：
--
作者：
Barsoom, Randa R.;Maugans, Todd A.;Rosen, Paul
简介：患者和家属满意度在门诊访问是相关的护理的连续性和可能性推荐的做法给别人。此外，患者家庭满意度可以决定实践的成功和影响医疗结果。利用有效的调查工具，可以在办公室环境中探索患者和家属的满意度。方法：在连续36个月的时间里，向在Nemours儿童卫生系统附属的两家儿科神经外科诊所就诊的患者家属提供一套标准化的、经过验证的患者满意度调查工具。对完成的调查进行统计分析，以确定总体满意度（定义为“推荐实践的可能性（LTR）”）与相关实践和提供者变量之间的相关性。结果：与LTR表现出最大相关性的因素是：“实践的愉快性”（r= 0.74）、“获得期望预约的能力”（r= 0.70）、“推荐护理提供者的可能性”（r= 0.65）、“员工一起工作”（r= 0.65）和“等候区舒适和愉快”（r= 0.60）。讨论和结论：患者和家属满意度调查有助于深入了解小儿神经外科实践。来自该队列的数据表明，提供患者护理的环境、预约的及时性和对医疗团队的积极看法与总体满意度密切相关。(C) 2016由Elsevier B.V.发布。这是一篇基于CC by - nc - nd许可的开放获取文章。
Introduction: Patient and family satisfaction during outpatient visits is correlated with a continuance of care and likelihood to recommend the practice to others. Additionally, patient-family satisfaction can determine the success of the practice and influence medical outcomes. Utilizing a well-validated surveys instrument, patient and family satisfaction can be explored in the office setting.Methods: During a consecutive 36 month period, a standardized and validated patient satisfaction survey instrument was provided to the family members of patients who presented to two pediatric neurosurgery clinics associated with Nemours Children's Health System. The completed surveys were analyzed statistically to identify correlations between overall satisfaction, defined as "Likelihood to Recommend (LTR) the Practice", and relevant practice and provider variables.Results: The factors that exhibited the greatest correlation to LTR were: 'Cheerfulness of Practice' (r= 0.74), 'Ability to Get Desired Appointment' (r = 0.70), ` 'Likelihood of Recommending Care Provider' (r = 0.65), 'Staff Worked Together' (r = 0.65), and ` Waiting Area Comfort and Pleasantness' (r = 0.60).Discussion and conclusions: Patient and family satisfaction surveys are useful for gaining insight into pediatric neurosurgical practices. Data from this cohort suggest that the environment in which patient care is delivered, timeliness of appointments and positive perceptions of the healthcare teamcorrelate most strongly with overall satisfaction. (C) 2016 Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license.