Shifting Expectations: Understanding Youth Employees’ Handoffs in a 3D Print Shop
Shifting Expectations: Understanding Youth Employees’ Handoffs in a 3D Print Shop
复制标题
期望的转变：了解 3D 打印车间中的青年员工交接
DOI：
10.1145/3274316
复制
发表时间：
2018
影响因子：
--
通讯作者：
Easley, W.
中科院分区：
文献类型：
--
作者：
Easley, W.
随着数字制造技术成为主流，对 3D 打印物体的需求不断增加，为专业外包创造了新的市场。鉴于这项工作大部分不需要高级培训，并且是一项合适的入门级制造工作，因此有一个令人兴奋的机会雇用已经熟练“制造”并对技术感兴趣的年轻人将这项工作作为课外工作来完成。这种新技术与劳动力的结合需要新的工作流程来简化客户驱动的数字制造。然而，当前数字制造技术和青年日程的限制要求这项工作分散在多个班次之间，需要员工协调和交接他们的工作。我们在一年的实地工作中调查了青年员工在 3D 打印店为客户工作时的协作实践。在本文中，我们描述了青年员工成功和不成功地在轮班之间交接工作的实例，并确定了青年员工用来支持成功交接的技术，包括：计算物理物品、使用异步聊天程序和记录工作。然后，我们讨论打印店经理的存在、3D 打印的物理特征以及年轻人的工作观点对这些技术的选择和有效性的影响。最后，我们提供了印刷厂成功交接的经验教训，以及在协作工作环境中支持年轻人的建议。
As digital fabrication technology has become mainstream, the increased demand for 3D printed objects has created a new market for professional outsourcing. Given that most of this work does not require advanced training, and is an appropriate entry-level manufacturing job, there is an exciting opportunity to employ youth already skilled in "making" and interested in technology to do this work as an after-school job. The combination of this new technology and workforce calls for new workflows that streamline client-driven digital manufacturing. However, the limitations of current digital fabrication technology and youth schedules require that this work be spread between multiple shifts, necessitating employees to coordinate and handoff their work. We investigated the collaborative practices between youth employees while working on client jobs in a 3D print shop during one year of field work. In this paper, we describe instances where youth employees successfully, and unsuccessfully, handed off work between shifts and identify techniques utilized by youth to support successful handoffs, including: counting physical artifacts, using asynchronous chat programs, and documenting work. We then discuss the impact of the print shop manager's presence, physical characteristics of 3D prints, and youth perspectives of work on the selection of and effectiveness of these techniques. Finally, we offer lessons learned from successful handoffs in the print shop and recommendations for supporting youth in collaborative work environments.