Do you care if a computer says sorry?: user experience design through affective messages
Do you care if a computer says sorry?: user experience design through affective messages
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你在乎电脑是否说对不起吗？：通过情感信息进行用户体验设计
DOI：
10.1145/2317956.2318067
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发表时间：
2012
期刊：
影响因子：
--
通讯作者：
M. Khoo
中科院分区：
文献类型：
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作者：
S. J. Park;Craig M. Macdonald;M. Khoo
传统的人机界面研究强调的是基于认知模型的可用性，而用户体验(User Experience，UX)则通过提供积极的交互体验来关注情感和情感。提供情感暗示，如道歉的屏幕显示信息，似乎是影响用户情感状态以及他们对信息检索系统的感知的一种方式。一项研究旨在确定用户的情感和感知在三种类型的系统中是否有所不同：中立、道歉和非道歉。我们的结果显示，用户认为道歉系统比中性或非道歉系统更具美学吸引力和可用性。结果还显示，用户在使用道歉系统时的挫折感最低。我们讨论了这些结果对设计一个更以体验为中心的系统的影响。
While traditional HCI research emphasizes usability based on models of cognition, user experience (UX) focuses on affect and emotion through the provision of positive interactive experiences. Providing affective cues, such as apologetic on-screen display messages, appears to be a way to influence users' affective states as well as their perceptions toward an information retrieval system. A study was designed to determine whether users' affect and perceptions differ between three types of systems: neutral, apologetic, and non-apologetic. Our results revealed that the users perceived the apologetic system as more aesthetically appealing and usable than the neutral or non-apologetic system. The result also showed that users' frustration was the lowest when using the apologetic system. We discuss the implications of these results in designing a more experience-centered system.