Lessons Learned from a Pilot Study Implementing a Team-Based Messaging Application (Slack) to Improve Communication and Teamwork in Veterinary Medical Education
Lessons Learned from a Pilot Study Implementing a Team-Based Messaging Application (Slack) to Improve Communication and Teamwork in Veterinary Medical Education
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DOI：
10.3138/jvme.0717-091r2
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发表时间：
2020-02-01
影响因子：
1
通讯作者：
Dujowich, Mauricio
中科院分区：
文献类型：
--
作者：
Kates, Frederick R.;Samuels, Shenae K.;Dujowich, Mauricio
沟通技巧是一个成功的兽医课程至关重要。技术进步改善了沟通过程和教学方式。然而，这些进步带来了挑战，如电子邮件过载，中断增加和沟通不畅。时间是一个宝贵的商品在任何高案件量兽医教学医院。当越来越多的时间花在发送和接收电子邮件，短信，网页和电话上，而不是更集中的临床教学时，需要评估沟通模式和传统的学习理论。需要一种有效的沟通方式来减少信息过载和沟通失误。本文描述了从试点研究中吸取的经验教训，以确定基于团队的消息传递应用程序是否可以通过在一个实时数字平台（Slack）中让团队中的每个人都可以访问与其工作范围直接相关的所有形式的传输媒体来改善手术团队的沟通。一个大学外科团队的15名成员参加了这项研究，并在特定的时间点进行了调查，以评估基于互联网的团队沟通工具在3个月内的有效性。我们的研究结果表明，当使用基于团队的沟通平台时，团队成员之间的沟通得到了改善。提供了建议，以解决团队成员对平台的利用不足，这导致了重复的信息和错误的沟通。我们的结论是，在实施通信平台的重大转变时，工作人员的初步采用至关重要。
Communication skills are paramount for a successful veterinary curriculum. Technological advances have improved communication processes, and the way instruction is delivered. Yet, with these advances come challenges such as email overload, increased interruptions, and miscommunications. Time is a valuable commodity at any high caseload veterinary teaching hospital. When increasingly more time is spent sending and receiving emails, text messages, pages, and calls in lieu of more focused clinical teaching, then the modes of communication and traditional learning theories need to be evaluated. An effective mode of communication is needed to reduce information overload and miscommunication. This article describes lessons learned from a pilot study to determine if a team-based messaging application could improve a surgical team's communication by having all forms of transmitted media directly related to their scope of work accessible to everyone on the team in one real-time digital platform (Slack). Fifteen members of a university-based surgical team were enrolled into the study and provided with surveys at specific time points to evaluate the efficacy of an internet-based team communication tool during a 3-month period. Results of our study showed an overall perception of improved communication among team members when using a team-based communication platform. Recommendations are provided to address team member's underutilization of the platform, which resulted in duplicate messages and miscommunication. We conclude an initial adoption by staff members is essential when implementing significant shifts in communication platforms.