Persuasiveness of expert systems
Persuasiveness of expert systems
复制标题
DOI：
10.1080/014492998119526
复制
发表时间：
1998-05-01
影响因子：
3.7
通讯作者：
Timminga, E
中科院分区：
文献类型：
--
作者：
Dijkstra, JJ;Liebrand, WBG;Timminga, E
专家系统的建议并不总是通过检查其内容来评估。用户可以被专家系统的建议说服，因为他们对计算机给出的建议有一定的信念。本文的实验表明，被试（n = 84）认为，在相同的论证条件下，专家系统比人类顾问更客观、更理性。此外，主题认为一个问题是更容易的建议，它被认为是由一个专家系统，而建议显示在生产规则的风格。这种信念会影响专家系统的使用。
Expert system advice is not always evaluated by examining its contents. Users can be persuaded by expert system advice because they have certain beliefs about advice given by a computer. The experiment in this paper shows that subjects (n = 84) thought that, given the same argumentation, expert systems are more objective and rational than human advisers. Furthermore, subjects thought a problem was easier when advice on it was said to be given by an expert system while the advice was shown in production rule style. Such beliefs can influence expert system use.