A study of interruption rates for practice nurses and GPs.
A study of interruption rates for practice nurses and GPs.
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对执业护士和全科医生的中断率的研究。
DOI：
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发表时间：
1996
期刊：
影响因子：
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通讯作者：
B. Porter
中科院分区：
文献类型：
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作者：
F. Paxton;D. Heaney;J. Howie;B. Porter
本研究比较了实习护士和全科医生所经历的中断率和感知。在两个记录期间，护士记录了他们在咨询前和咨询期间经历的中断次数（Paxton等，1996）。护士报告说，在第一阶段，每100次咨询中有48.5次中断，第二阶段为30.2次。第一阶段50%的护士和第二阶段33%的护士在每100次咨询中被打断10次以上。护士们报告说，干扰会分散注意力，影响病人的流量，而且一些咨询的保密性也会因持续的干扰而受到损害。护士们认为全科医生造成的干扰最多。然而，很少有病人报告说，由于护士的打扰而感到不安。全科医生的中断率要低得多，94%的人报告说，在20次咨询中，不到一次被中断，尽管即使这样，医生也报告说中断是破坏性的。尽管在第二个记录期内，护士被打断的次数有所减少，但这一水平仍然远远高于医生被打断的次数。
This study compares the rate and perceptions of interruptions experienced by practice nurses and GPs. During two recording periods, nurses noted the number of interruptions they experienced before and during their consultations (Paxton et al 1996). The nurses reported 48.5 interruptions per 100 consultations in the first period and 30.2 in the second. Fifty per cent of nurses in the first period and 33 per cent in the second were interrupted during consultation more than ten times per 100 consultations. Nurses reported that interruptions were distracting, affected patient flow and that the confidential nature of some consultations was irrevocably damaged by constant disturbances. It was the perception of the nurses that GPs caused most interruptions. Few patients, however, reported being disturbed as a result of an interruption to the nurse. The rate of interruptions for GPs was much lower and 94 per cent reported being interrupted during fewer than one in 20 consultations, although even then doctors reported interruptions as disruptive. Despite the decrease in interruptions to nurses in the second period of recording, the level remained much higher than that of interruptions to doctors.