Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations
Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations
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DOI：
10.1287/msom.1090.0272
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发表时间：
2010-03-01
影响因子：
6.3
通讯作者：
Kulkarni, Vidyadhar G.
中科院分区：
文献类型：
--
作者：
Liu, Nan;Ziya, Serhan;Kulkarni, Vidyadhar G.
本文开发了一个框架，并提出了启发式的动态政策，安排病人的预约，考虑到病人可能会取消或不出现在他们的预约。在一个模拟研究中，考虑一个模型诊所，这是使用从实际诊所获得的数据创建的，我们发现，建议的药物优于所有其他基准政策，特别是当病人的负荷是高的相比，定期容量。支持早期的研究结果在文献中，我们发现，开放获取的政策，最近提出的流行的调度模式，要求“满足今天的需求今天”，可以是一个合理的选择时，病人的负荷相对较低。
This paper develops a framework and proposes heuristic dynamic policies for scheduling patient appointments, taking into account the fact that patients may cancel or not show up for their appointments. In a simulation study that considers a model clinic, which is created using data obtained from an actual clinic, we find that the heuristics proposed outperform all the other benchmark policies, particularly when the patient load is high compared with the regular capacity. Supporting earlier findings in the literature, we find that the open access policy, a recently proposed popular scheduling paradigm that calls for "meeting today's demand today," can be a reasonable choice when the patient load is relatively low.