A MULTIMETHOD EXAMINATION OF THE BENEFITS AND DETRIMENTS OF INTRAGROUP CONFLICT
A MULTIMETHOD EXAMINATION OF THE BENEFITS AND DETRIMENTS OF INTRAGROUP CONFLICT
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DOI：
10.2307/2393638
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发表时间：
1995-06-01
影响因子：
10.4
通讯作者：
JEHN, KA
中科院分区：
文献类型：
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作者：
JEHN, KA
本研究考察了105个工作组和管理团队的结构，以解决冲突是否有益的问题。多种方法被用来研究冲突对个人和群体层面变量的影响，以提供一个更精细的组内冲突模型。结果表明，冲突是否是有益的取决于冲突的类型和结构的组的任务类型，任务的相互依赖性，和组规范。关系和任务冲突与个人的满意度，喜欢其他小组成员，并打算留在组中呈负相关。在执行非常常规任务的小组中，对任务的分歧对小组功能有害。相比之下，在执行非常规任务的小组中，关于任务的分歧并没有产生不利影响，在某些情况下，这种分歧实际上是有益的。与预期相反，鼓励公开讨论冲突的规范并不总是有利的。结果表明，虽然这些规范与关系冲突的数量和强度的增加有关，但它们并没有增加成员建设性地处理冲突的能力。这里开发的模型有助于组织冲突的综合视角。
This study examines the structure of 105 work groups and management teams to address the question of whether conflict can be beneficial. Multiple methods were used to examine the effects of conflict on both individual- and group-level variables to provide a more refined model of intragroup conflict. Results show that whether conflict was beneficial depended on the type of conflict and the structure of the group in terms of task type, task interdependence, and group norms. Relationship and task conflicts were negatively associated with individuals' satisfaction, liking of other group members, and intent to remain in the group. In groups performing very routine tasks, disagreements about the task were detrimental to group functioning. In contrast, in groups performing nonroutine tasks, disagreements about the tasks did not have a detrimental effect, and in some cases, such disagreements were actually beneficial. Contrary to expectations, norms encouraging open discussion of conflict were not always advantageous. The results suggest that while such norms were associated with an increase in the number and intensity of relationship conflicts, they did not increase members' ability to deal with the conflicts constructively. The model developed here contributes to an integrated perspective on organizational conflict.