Performance-based contracting and the moderating influence of caseworker role overload on service provision in child welfare.
Performance-based contracting and the moderating influence of caseworker role overload on service provision in child welfare.
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DOI：
10.1080/03643107.2011.614195
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发表时间：
2011-11-01
期刊：
影响因子：
--
通讯作者：
Reiter K
中科院分区：
文献类型：
--
作者：
Chuang E;Wells R;Green S;Reiter K
尽管基于绩效的合同在儿童福利领域越来越受欢迎，但管理人员在制定这些合同时几乎没有关于内部工作条件如何影响家庭获得的服务的经验指导信息。本研究探讨了儿童福利社工角色超载如何调节儿童福利机构使用基于绩效的合同与向家庭提供的服务之间的关联。使用全国儿童和青少年福祉调查的数据进行的分析表明，当社会工作者经历高度的角色超载时，使用基于绩效的合同可能会降低护理人员接受必要的社会和行为健康服务的可能性。讨论了这些发现及其影响。
Although performance-based contracts have become increasingly popular in child welfare, administrators are developing these contracts with little empirically guided information about how internal work conditions may influence the services families receive. This study examines how child welfare caseworker role overload moderates associations between child welfare agencies’ use of performance-based contracting and services provided to families. Analyses using data from the National Survey of Child and Adolescent Well-Being suggest that when caseworkers experience high role overload, use of performance-based contracts may decrease caregivers’ likelihood of receiving necessary social and behavioral health services. These findings and their implications are discussed.