The Antecedents of Buyers' Perceived Justice in Online Markets
The Antecedents of Buyers' Perceived Justice in Online Markets
复制标题
网上市场买家正义感的前因
DOI：
10.1089/cyber.2012.0539
复制
发表时间：
2013
期刊：
影响因子：
--
通讯作者：
Chao
中科院分区：
文献类型：
--
作者：
Shun;H. Chou;Chao
The success of a business largely depends upon customers' intentions to continue to purchase, but this can be a challenge for vendors in online markets. This study proposes a model which identifies an initial set of justice antecedents and evaluates their relation to perceived justice, trust, and repurchase intention in online markets. The theoretical model is tested by using structural equation modeling on a data set of 424 buyers in Yahoo! Kimo online auction market. The results demonstrate that three dimensions of justice (distributive, procedural, and interactional) are positively and significantly related to trust, which in turn affects buyers' intention to repurchase. Moreover, among the three dimensions of justice judgments, distributive justice and interactional justice are relatively more important than procedural justice in predicting buyers' trust in sellers. In terms of the antecedents of justice, this study provides evidence that product quality and delivery performance are significantly related to distributive justice, while information quality and contact channel are important antecedents of procedural justice. This study also finds that responsiveness is important in enhancing buyers' judgments of interactional justice.
