Automating the balanced scorecard – selection criteria to identify appropriate software applications
Automating the balanced scorecard – selection criteria to identify appropriate software applications
复制标题
自动化平衡记分卡——确定适当软件应用程序的选择标准
DOI：
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发表时间：
2003
期刊：
影响因子：
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通讯作者：
A. Neely
中科院分区：
文献类型：
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作者：
B. Marr;A. Neely
平衡计分卡（BSC）是一种管理工具，有助于使所有员工的行为与组织的战略保持一致。研究表明，大约一半的美国大公司已经采用了平衡计分卡，更多的公司正在考虑实施。在整个组织范围内实施平衡计分卡需要IT支持，许多软件供应商已经抓住机会构建软件解决方案来支持平衡计分卡的实施。高管们今天面临的问题是，有二十多个应用程序提供商可供选择，每个提供商都声称他们的解决方案提供了独特而重要的功能。选择错误的解决方案可能会破坏整个平衡计分卡的开发工作和绩效管理系统的可信度。本文通过以下方式解决平衡计分卡软件的问题：（1）解释为什么组织可能需要软件来支持其实施;（2）开发一个框架来帮助组织进行这一重要的决策过程。
The balanced scorecard (BSC) is a management tool that helps to align behavior of all employees to the organization’s strategy. Research suggests that about half of large US firms have already adopted the BSC and many more are considering implementation. Organization‐wide implementation of a BSC requires IT support and numerous software vendors have taken the opportunity to build software solutions to support a BSC implementation. The problem executives face today is that there are over two‐dozen application‐providers to choose from, each of them claiming that their solution offers unique and important features. Selecting the wrong solution can undermine the entire BSC development effort and the credibility of the performance management system. This article addresses the issue of BSC software by (1) explaining why organizations might need software to support their implementation and (2) by developing a framework to assist organizations in this important decision process.