“Why lose control?” A Study of Freelancers’ Experiences with Gig Economy Platforms
“Why lose control?” A Study of Freelancers’ Experiences with Gig Economy Platforms
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DOI：
10.1145/3411764.3445305
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发表时间：
2021-05
期刊：
影响因子：
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通讯作者：
J. C. Vega;Marta E. Cecchinato;J. Rooksby
中科院分区：
文献类型：
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作者：
J. C. Vega;Marta E. Cecchinato;J. Rooksby
自由职业平台（例如UPWORK）代表了GIG经济的扩展，以涵盖HCI的先前研究。 - 知识工作。和便利。但是，自由职业平台是找到客户的优势，获得经验并减轻preftiment脚，这些平台限制了对他们的工作的控制权。用于基于知识的零工经济中的自由职业平台，以及以工人为中心的设计方向。
Freelancing platforms, such as Upwork, represent an expansion of the gig economy to encompass knowledge-based work. Prior research in HCI has primarily focused on forms of gig work such as ride-sharing and microwork but has not addressed how freelancing platforms are disrupting high-skilled knowledge work. To understand freelancers’ perspectives on how these platforms are disrupting their work we have collected and thematically analysed 528 posts with 7499 comments from four relevant subforums on Reddit. The qualitative findings reveal tensions between wanting autonomy and control and the necessity of opportunities and convenience. Freelancing platforms are perceived as systems that present advantages to find clients, gain experience and mitigate precarity. However, these platforms constrain the control over their work that freelancers value. The paper contributes an improved understanding of freelance work, the role and potential for freelancing platforms in the knowledge-based gig economy, and directions for worker-centred design.