Burnout and Compassion Satisfaction: Survey Findings of Healthcare Employee Wellness During COVID-19 Pandemic using ProQOL.
Burnout and Compassion Satisfaction: Survey Findings of Healthcare Employee Wellness During COVID-19 Pandemic using ProQOL.
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DOI：
10.17161/kjm.vol1415171
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发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Poje AB
中科院分区：
文献类型：
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作者：
Dwyer ML;Alt M;Brooks JV;Katz H;Poje AB
在2019冠状病毒病大流行期间，医疗保健系统正受到轰炸。了解倦怠，同情疲劳和潜在的保护因素，如同情满意度，将是重要的支持重要的医疗保健工作人员。本研究的目的是了解2020年4月美国大流行期间医疗保健员工的倦怠，同情疲劳和同情满意度的关键因素。作者在一家拥有近16，000名员工的中西部大型学术医疗中心，使用职业生活质量（ProQOL）问卷和三个关于COVID-19期间压力和压力反应的开放式问题进行了一项单中心，横断面在线调查。医疗保健员工（613）代表超过25个专业或角色和卫生系统内的30个不同部门进行了调查。参与者报告了低水平的同情疲劳和倦怠，但中等水平的同情满意度。Comparative满意度显着高于以前的文献。工作之外的主要压力领域包括家庭、财务和住房、儿童保育和在家上学以及个人健康。这是一项横断面调查，限制了因果分析。此外，根据定性回应，ProQOL在评估医护人员因疫情而面临的压力（尤其是工作以外的压力）的广度方面有所不足。尽管同情心满意度在大流行的最初阶段有所提高，这可能会对倦怠提供一些保护，但随着COVID-19的持续激增，这种情况可能会发生变化。鼓励医疗保健系统评估和解决广泛的工作和非工作相关的压力源，以最好地服务于他们的重要员工。
Healthcare systems are being bombarded during the COVID-19 pandemic. Understanding burnout, compassion fatigue, and potential protective factors, such as compassion satisfaction, will be important in supporting the vital healthcare workforce. The goal of the current study was to understand the key factors of burnout, compassion fatigue, and compassion satisfaction among healthcare employees during the pandemic within the U.S. in April 2020. The authors conducted a single-center, cross-sectional online survey using the Professional Quality of Life (ProQOL) Questionnaire and three open-ended questions around stress and responses to stress during COVID-19 at a large Midwestern academic medical center with nearly 16,000 employees. Healthcare employees (613) representing over 25 professions or roles and 30 different departments within the health system were surveyed. Participants reported low levels of compassion fatigue and burnout, but moderate levels of compassion satisfaction. Compassion satisfaction was notably higher than prior literature. Key areas of stress outside of work included family, finances and housing, childcare and homeschooling, and personal health. This was a cross-sectional survey, limiting causal analyses. Also, based on the qualitative responses, the ProQOL was somewhat insufficient in assessing the breadth of stressors, particularly outside of work, that healthcare employees faced due to the pandemic. Although compassion satisfaction was elevated during the initial phases of the pandemic, providing some possible protection against burnout, this may change as COVID-19 continues to surge. Healthcare systems are encouraged to assess and address the broad range of work and non-work-related stressors to best serve their vital workforce.