Psychological Effects of Compliment Expressions by Communication Robots on Humans
Psychological Effects of Compliment Expressions by Communication Robots on Humans
复制标题
通讯机器人的赞美表达对人类的心理影响
DOI：
10.1109/ijcnn48605.2020.9206898
复制
发表时间：
2020
期刊：
影响因子：
--
通讯作者：
D. Katagami
中科院分区：
文献类型：
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作者：
Motoki Iwashita;D. Katagami
本研究旨在建构一个由代理人使用适当恭维语的对话模式。本文报道了在会话中由通信机器人进行恭维表达，这是建立对话模型所必需的。恭维语是人类交际中的重要言语行为之一。人类在日常生活中使用赞美来建立和维持关系，同时考虑到社会关系和心理状态。许多研究表明，人们在日常生活中使用的恭维语是由多种句法模式构成的。如果智能体能够正确地使用这些恭维模式，智能体就可以与人类建立亲和关系。然而，很少有研究已经做了关于制定恭维对人类的影响。本研究的目的是探讨代理人对恭维语的印象和关系构建的影响。通过对比实验，验证了给予称赞和不给予称赞的主体对对话互动的心理主观评价。实验结果表明，由代理制定的恭维给人以积极的印象，并被认为是恭维。然而，恭维语表达对人的心理印象没有显著差异，这表明有必要构建一个基于模糊控制的恭维语表达柔性对话系统。
The purpose of this research is to construct a dialogue model using proper compliments by an agent. This paper reports compliment expression by communication robot in the conversation necessary to construct dialogue model. Compliments are one of the important verbal behavior for having human communication. Humans use compliments to build and maintain relationships in daily life, taking into account social relationships and psychological states. Several research has proven that compliments used by humans in daily life is constructed several syntactic patterns. If the agent is able to use properly these compliment patterns, the agent can build an affinity relationship with human. However, few research has been done about effects of formulated compliments by agents on humans. The purpose of the experiment of this research is to investigate the effect of agents on impressions of formulated compliments and on the construction of relationships. The comparative experiment was conducted to verify the psychological subjective evaluation of dialogue interaction between the agent giving compliments and the agent not giving compliments. Experimental results showed that formulated compliments by the agent gave a positive impression to humans and was recognized as the compliment. However, there was no significant differences in the psychological impression of humans from the expression of compliments, indicating that it is necessary to construct the flexible compliment dialogue system using fuzzy control for the expression of compliments.