Using the repertory grid and laddering technique to determine the user's evaluative model of search engines
Using the repertory grid and laddering technique to determine the user's evaluative model of search engines
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利用词库网格和阶梯技术确定用户对搜索引擎的评价模型
DOI：
10.1108/00220410710737213
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发表时间：
2007
期刊：
影响因子：
--
通讯作者：
F. Johnson
中科院分区：
文献类型：
--
作者：
S. E. Crudge;F. Johnson
目的-本研究的目的是探索一种方法，用于确定用户的表征的搜索引擎，在他们与这些系统的互动过程中形成。确定在何种程度上，这些引发的“心理模型”表明系统方面的重要性，用户和从这个他们的评价，这些tools.Design/方法/途径-剧目网格技术是用来引出一组结构，定义方面内的心理模型的个人。一个相关的技术的阶梯，然后考虑每个用户的结构，以确定其重要性的原因，在用户的心理model.Findings -来自定性数据的模型包括三个层次，并传达基本的系统描述，评价性的描述，和关键的评价的容易，效率，努力和有效性之间的相互关系。另外还讨论了与感知过程和情感体验有关的两个额外层面。
Purpose – The purpose of this research is to explore a method for the determination of users' representations of search engines, formed during their interaction with these systems. Determines the extent to which these elicited “mental models” indicate the system aspects of importance to the user and from this their evaluative view of these tools.Design/methodology/approach – The repertory grid technique is used to elicit a set of constructs that define facets within the mental model of an individual. A related technique of laddering then considers each of the user's constructs to determine the reasons for its importance within the user's mental model.Findings – The model derived from the qualitative data comprises three hierarchical strata and conveys the interrelations between basic system description, evaluative description, and the key evaluations of ease, efficiency, effort and effectiveness. Two additional layers relating to the perceived process and the experience of emotion are also discussed.Resea...