The Goldilocks Conundrum: The ‘Just Right’ Conditions for Design to Achieve Impact in Public and Third Sector Projects
The Goldilocks Conundrum: The ‘Just Right’ Conditions for Design to Achieve Impact in Public and Third Sector Projects
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金发姑娘难题：设计在公共和第三部门项目中实现影响力的“恰到好处”的条件
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
Hazel White
中科院分区：
文献类型：
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作者：
Joyce S. R. Yee;Hazel White
以设计为主导的创新或转型方法在组织中蓬勃发展所需的最重要条件是什么？本文介绍并讨论了在公共和第三部门项目背景下实现预期影响的三个“恰到好处”的设计条件，其中第三部门指的是广泛的社区和志愿者团体。该论文借鉴了艺术与人文研究委员会 (AHRC) 资助的为期六个月的项目，旨在确定和绘制设计对公共和第三部门组织的影响和价值。我们的研究见解源自与服务创新项目的项目参与者共同创建的六个案例研究。案例研究的选择基于三个标准：1）以设计为主导的方法给项目带来的公认价值； 2) 接触利益相关者的三角基础：服务用户、服务专员和服务设计者； 3) 项目涵盖英格兰、苏格兰和澳大利亚的医疗保健、心理健康、青年服务和社会关怀等一系列领域。研究参与者通过研讨会验证会议总共确定了 18 个条件，并选择了 10 个最重要的条件并进行了排名。根据作者之前在公共服务创新项目中的经验，我们进一步将它们分为三个总体主题：社区建设、能力和领导力。这项研究表明，社区建设的重要性高于领导力和能力，是设计对创新和转型项目产生最大影响的最重要条件。
What are the most important conditions necessary for a design-led approach to innovation or transformation to flourish in an organization? This paper introduces and discusses three ‘just right’ conditions for design to achieve the desired impact in the context of public and third sector projects, where third sector refers to a broad range of community and volunteer groups. The paper draws on a six-month Arts and Humanities Research Council (AHRC) funded project, aimed at identifying and mapping the impact and value of design in public and third sector organizations. Our research insights are derived from six case studies that were co-created with the project participants of service innovation projects. The case studies were selected based on three criteria: 1) an acknowledged value that design-led approaches have brought to the project; 2) access to a triangulated base of stakeholders: service users, service commissioners and service designers; 3) projects that cover a range of sectors from healthcare, mental well-being, youth services and social care across England, Scotland and Australia. In total eighteen conditions were identified and the ten most important conditions were selected and ranked by the research participants through a workshop validation session. We further clustered these into three overarching themes: community building, capacity, and leadership based on the authors’ previous experiences with public service innovation projects. This research suggests that community building is valued above leadership and capacity as the most important condition for design to have the greatest impact in innovation and transformation projects.
重视公共和第三部门组织的设计
DOI：
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发表时间：
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期刊：
The European Academy of Design
影响因子：
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作者：
Yee, J
通讯作者：
Yee, J