Success Factors for Service Innovation: A Meta-Analysis
Success Factors for Service Innovation: A Meta-Analysis
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DOI：
10.1111/jpim.12307
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发表时间：
2016-09-01
影响因子：
10.5
通讯作者：
Hultink, Erik Jan
中科院分区：
文献类型：
--
作者：
Storey, Chris;Cankurtaran, Pinar;Hultink, Erik Jan
服务业在世界经济中占相当大的一部分。与服务创新研究应占所有创新研究的重要份额的逻辑假设相反，绝大多数创新研究关注的是产品而不是服务。本研究对1989年至2015年间发表的114篇文章中的92个独立样本进行了服务创新绩效前因变量的元分析。本研究有助于我们从三个主要方面理解服务创新。首先，这是第一个专门评估服务创新绩效前因的相对重要性的元分析，同时也指出了服务创新绩效和产品创新绩效前因之间元分析结果的差异。虽然有一些普遍的成功因素超越了服务和产品之间的界限，但明显差异的存在意味着将新服务和新产品的开发等同对待是错误的。第二，meta分析表明，服务创新绩效的前因由取决于行业背景（即显性服务与隐性服务）。比较产品和服务之间的结果，以及隐性服务和显性服务之间的结果，似乎存在一个连续体，其中显性服务位于隐性服务和产品之间的间隙。第三，对服务创新绩效的两个维度（商业成功和战略竞争优势）的前因变量进行了比较和对比。以前的荟萃分析将这两个因变量作为一个整体来处理，这就无法确定在面对不同目标时可能影响管理决策的问题。此外，本研究还探讨了其他几个调节因子（即文化、分析单位、期刊质量和出版年份）对前因与服务创新绩效之间关系的影响。讨论了研究结果对研究和管理实践的影响。
Service sectors form a considerable part of the world economy. Contrary to the logical assumption that service innovation research should represent a significant share of all innovation research, the vast majority of innovation studies focus on products as opposed to services. This research presents a meta-analysis of the antecedents of service innovation performance conducted on 92 independent samples obtained from 114 articles published between 1989 and 2015. This research contributes to our understanding of service innovation in three major ways. First, this is the first meta-analysis that specifically assesses the relative importance of antecedents of service innovation performance, while also pinpointing the differences in meta-analytic findings between antecedents of service and product innovation performance. Although there are some universal success factors that transcend the boundaries between services and products, the presence of marked differences implies that it would be wrong to treat the development of new services and new products as the same. Second, the meta-analysis demonstrates that the antecedents of service innovation performance are contingent on the sector context (i.e., explicit versus tacit services). Comparing results between products and services, and between tacit and explicit services, there appears to be a continuum where explicit services sit interstitial between tacit services on one side and products on the other. Third, the meta-analysis compares and contrasts the antecedents of two dimensions of service innovation performance (i.e., commercial success and strategic competitive advantage). Previous meta-analyses treated these two dependent variables collectively, which falls short of identifying issues that may affect management decisions when faced with different objectives. Additionally, this research investigates the effect of several other moderators (i.e., culture, unit of analysis, journal quality, and year of publication) on the relationships between the antecedents and service innovation performance. The results are discussed in relation to their implications for research and managerial practice.